Andrew Krainin

Andrew Krainin Email and Phone Number

Vice President, Customer Experience (Services) Business Operations @ ChargePoint
254 E. Hacienda Avenue, Campbell, CA 95008-6901, US
Andrew Krainin's Location
San Francisco Bay Area, United States, United States
About Andrew Krainin

I am an executive with a track record of driving business performance and incubating and scaling new offers. I lead with strategic vision, focus on business value creation in terms of P&L and customer experience, and connect the dots fully through execution. With my experience spanning start-ups to mature companies, I am well positioned to help growth companies scale business processes and business management.In my last two roles in Aruba Networks's $600M Services business and Cisco's $10B Technical Services business, I led a 6 month strategy refresh and multi-year incubation of new Cisco services products now worth $1B; incubated Aruba's digital first Customer Success model, improving activation rates from 70 to >90% and achieving >110% Net Revenue Retention; led the decentralization of Support capabilities from HPE Pointnext to Aruba with customer experience improvement and 2 year break-even; and drove Aruba cross functional business planning and management supporting >10% annual growth.I use consulting best practices to solve tough problems and align leadership to move quickly, using frameworks to engage stakeholders and ensure buy-in, and pressure test hypotheses with robust quantitative and qualitative analysis.I keep businesses on track by tightly integrating and closing the loop across strategy, planning and operations, and incubation and scaling. While strategy drives the direction of planning, it is only through incubation and execution of new programs and initiatives that strategy gets tested and refined. I believe deeply in the importance of building and sustaining high performing, highly collaborative teams. I lead by example, set high standards, embrace transparency, and coach and genuinely commit to every team member's success.Industries and Lines of Business: Networking, Software as a Service (SaaS), Customer Success, Technology Services, Support, Professional Services.Functions: Strategy, Planning, Business Operations, Incubation, Business Transformation.

Andrew Krainin's Current Company Details
ChargePoint

Chargepoint

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Vice President, Customer Experience (Services) Business Operations
254 E. Hacienda Avenue, Campbell, CA 95008-6901, US
Website:
chargepoint.com
Employees:
501
Andrew Krainin Work Experience Details
  • Chargepoint
    Vice President, Customer Experience Business Operations
    Chargepoint 2023 - Present
    Campbell, Ca, Us
    Lead Business Operations for ChargePoint Customer Experience (CX) organization, including Business & Operational Excellence (business planning and oversight, business and operational analytics, process improvement), Program Management (strategic programs, new product introduction), and Strategic Operations & Maintenance Partner Management.
  • Aruba, A Hewlett Packard Enterprise Company
    Vice President, Services Business Operations And Customer Success
    Aruba, A Hewlett Packard Enterprise Company 2019 - 2022
    San Jose, California, Us
    Lead business operations and customer success for Aruba's $600M Services business. Built a digital first Customer Success team with >100% Net Revenue Retention, contributed to >10% annual growth with margins well above industry norms. Promoted to Vice President.
  • Cisco
    Services Leader, Customer Success Services Product Development (Concurrent)
    Cisco 2016 - 2018
    San Jose, Ca, Us
    Spearheaded for Technical Services, and helped lead for broader Cisco the move to customer success and adoption-related services. Drove with product managers new support offers embedding adoption including offer creation, go-to-market, delivery models and systems capabilities.
  • Cisco
    Senior Director, Strategy, Planning, Business Operations And Transformation, Technical Services
    Cisco 2011 - 2018
    San Jose, Ca, Us
    Led strategy, planning, business operations, and change management for $10B Cisco Technical Services (TS) business, contributing to growth above industry, and benchmark margin and customer satisfaction.
  • Cisco
    Director, Strategic Services, Strategic Marketing Organization And Enterprise Strategy Team
    Cisco 2008 - 2011
    San Jose, Ca, Us
    Senior member of Strategic Services, an internal consulting team at Cisco. Led strategy for Borderless Networks group including initiative to build market-in and cross-product line pricing capabilities. Led initial Cisco strategic alliance development and management with Xerox/ACS. Ran additional strategy initiatives across Cisco Business Units and functions.
  • Coplenish Consulting Group
    Co-Founder
    Coplenish Consulting Group 2003 - 2008
    Coplenish helped Fortune 500 and smaller clients develop and realize growth strategies. Co-founded consultancy; developed and managed new client relationships and engagements. Co-led new product strategy, and supply chain strategy and execution for $1.5 Billion Motorcyle and ATV Manufacturer. Led post-merger integration strategy for $5 Billion Toy Manufacturer.
  • Sameday.Com
    Co-Founder, Svp Marketing And Product Management
    Sameday.Com 1999 - 2002
    Sameday provided real-time supply chain management software and owned and operated a nationwide network of distribution centers to provide third party fulfillment services to companies in the time-critical spare parts and e-commerce industries. Co-founded company, assisted in raising Series A, B and C rounds of venture capital funding. Established initial corporate position in e-fulfillment services sector. Repositioned Sameday as a supply chain software company, analyst and media positioning and market awareness with ‘zero-budget'.
  • The Boston Consulting Group
    Principal
    The Boston Consulting Group 1992 - 1999
    Boston, Massachusetts, Us
    BCG is a premier management consulting company providing strategic and operational consulting to Fortune 500 companies. I focused on growth and market strategy, new product development, and transformational program and change management for clients in Technology/IT, Financial Services, and Consumer Products. Promoted to Principal.

Andrew Krainin Skills

Strategy Product Management E Commerce Business Development Management Consulting Strategic Partnerships Strategic Planning Leadership Digital Strategy Start Ups Product Marketing Digital Media Marketing Strategy Consulting Change Management Go To Market Strategy Analytics Competitive Analysis Cross Functional Team Leadership Business Operations Management Business Planning

Andrew Krainin Education Details

  • Stanford University Graduate School Of Business
    Stanford University Graduate School Of Business
    Master Of Business Administration - Mba
  • Yale University
    Yale University
    Economics

Frequently Asked Questions about Andrew Krainin

What company does Andrew Krainin work for?

Andrew Krainin works for Chargepoint

What is Andrew Krainin's role at the current company?

Andrew Krainin's current role is Vice President, Customer Experience (Services) Business Operations.

What is Andrew Krainin's email address?

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What is Andrew Krainin's direct phone number?

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What schools did Andrew Krainin attend?

Andrew Krainin attended Stanford University Graduate School Of Business, Yale University.

What skills is Andrew Krainin known for?

Andrew Krainin has skills like Strategy, Product Management, E Commerce, Business Development, Management Consulting, Strategic Partnerships, Strategic Planning, Leadership, Digital Strategy, Start Ups, Product Marketing, Digital Media.

Who are Andrew Krainin's colleagues?

Andrew Krainin's colleagues are Raymundo Ulloa, Jorrit De Groot, Terri Tilghman, Hannah Gee, Santhosh Singaravelu, Michael Pilz, Kara Fortier.

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