I am an executive with a track record of driving business performance and incubating and scaling new offers. I lead with strategic vision, focus on business value creation in terms of P&L and customer experience, and connect the dots fully through execution. With my experience spanning start-ups to mature companies, I am well positioned to help growth companies scale business processes and business management.In my last two roles in Aruba Networks's $600M Services business and Cisco's $10B Technical Services business, I led a 6 month strategy refresh and multi-year incubation of new Cisco services products now worth $1B; incubated Aruba's digital first Customer Success model, improving activation rates from 70 to >90% and achieving >110% Net Revenue Retention; led the decentralization of Support capabilities from HPE Pointnext to Aruba with customer experience improvement and 2 year break-even; and drove Aruba cross functional business planning and management supporting >10% annual growth.I use consulting best practices to solve tough problems and align leadership to move quickly, using frameworks to engage stakeholders and ensure buy-in, and pressure test hypotheses with robust quantitative and qualitative analysis.I keep businesses on track by tightly integrating and closing the loop across strategy, planning and operations, and incubation and scaling. While strategy drives the direction of planning, it is only through incubation and execution of new programs and initiatives that strategy gets tested and refined. I believe deeply in the importance of building and sustaining high performing, highly collaborative teams. I lead by example, set high standards, embrace transparency, and coach and genuinely commit to every team member's success.Industries and Lines of Business: Networking, Software as a Service (SaaS), Customer Success, Technology Services, Support, Professional Services.Functions: Strategy, Planning, Business Operations, Incubation, Business Transformation.
Listed skills include Strategy, Product Management, E Commerce, Business Development, and 18 others.