Colin Kramer Email & Phone Number

Arden Hills, Minnesota, United States

● Meet and exceed client expectations through timely processing of requests for termination and in-service distributions, and loans.● Collaborate with client service administration, and teammates, in order to resolve complex requests.● Review participant submitted paperwork to comply with company standards, plan rules, and federal regulations.● Effectively communicate with team members, and management, on items requiring assistance or escalation.● Successfully navigated transition from full time office to full time work from home.

Woodbury, Mn

• Process sales, and returns in order to satisfy needs of customers• Sell protection plans as well as gather donations to support Sports Matters charity

Stillwater, Mn

• Checked golfers in and arranged tee times using windows-based software and telephone system• Made and sold drinks to customers specifications

St. Paul, Mn

Carried a caseload of clients providing all phases of employment services. Developed individual plans to support each client through job searching, job applications, job interviewing. Worked as a part of a team to train prospective clients on resume development

Oak Park Heights, Mn

Interpret and process data in order to support the shared services team.• Enter credit data, from multiple internal sources, within 3 distinct sales platforms• Interpret and process cash data within 2 distinct sales platforms• Work independently, within a team of cash and credit processors.• Work with and utilize contacts in multiple departments within Andersen Corporation

Saint Paul, Mn

Processed data and documents in order to support regional sales managers, distributors, and independent representatives.• Analyzed documents in order to find errors and suggest corrections• Processed and prepared incoming data for distribution to internal and external clients• Worked within a close-knit team in a fast-paced environment

Shoreview, Mn

Interpreted incoming sales orders and documentation in order to provide efficient and effective solutions to clients.• Completed on boarding within 2 weeks of start date in order to begin receiving phone calls in week 3.• Received on average 30 calls per day in order to ensure timely resolution of problems and provide excellent customer service.• Worked cross departmentally to research and respond to client needs efficiently and correctly.

Oakdale, Minnesota

Facilitated client understanding of complex student loan repayment options. Provided support to clients via phone, email, and fax.• Placed 200 outbound calls daily in order to contact delinquent borrowers and advise them of their options.• Counseled borrowers regarding complicated options and qualifications for student loan deferment, forbearance, rehabilitation, and consolidation.• Actively listened to borrowers in order to understand their specific needs and utilize that information to provide them with the best solution for their specific situation.

Minneapolis

• Supervise ten direct reports• Worked within group of 8 that supervise 100 person client experience team• Daily handled multiple escalated calls from both external and internal clients• Trained new team members in all aspects of Activstyle client experience business• Guided reps in goal setting, provided tools to meet goals, followed up with rewards• Entrusted with both opening and closing corporate office• Monitored calls in order to provide feedback for call quality expectations• Process mapping and Process improvement

Built position to act in a similar fashion to the Sales Assistant position, but for clients that came to ActivStyle via promotions on TV and through mailings, rather than through Sales Reps. This included developing an entire new training program, and learning more thoroughly about specialty items myself. I began my supervision experience in this position, supervising a small group of reps that I also trained into the position.

Greater Minneapolis-St. Paul Area

Handled office based support of field sales rep through assisting new clients, existing clients, and referral sources in ordering medical supplies.

Greater Minneapolis-St. Paul Area

Made outbound and took inbound calls to confirm diabetic supply orders. Entrusted to be the only individual to handle diabetic supplies.

Greater Minneapolis-St. Paul Area

Made outbound and took inbound calls to confirm monthly orders of medical supplies and assisted with order issue resolution.