Kranthi Kumar Email & Phone Number

Hyderabad, Telangana, India

>Plan and deliver demonstrations to potential customers to show how Gate Corp can solve their problems and meet their requirements.>Work closely with the sales team to identify opportunities and provide them with technical support and advice.>Communicate your customer’s needs to the product manager and development team.>Stay up to date with industry trends and technologies.>Do market research of competitors analysis to create a business model for the prospects with differentiators.>Pitch solutions to a customer and explain about our service.>Prepare cost estimates and technical proposals such that it meet the client's requirement>Support the sales team during the technical presentations>Determine the technical requirement to meet customer goals

Hyderabad, Telangana, India

>Lead a team of Customer Care Executives to achieve a 50% boost in service quality and efficiency.>Conduct weekly performance evaluations, driving a 20% increase in team skill enhancement.>Identify and fill training gaps, historically reducing errors by 15%.Analyze team metrics, ensuring a consistent 90% achievement of set targets.>Strategize to elevate team efficiency, with a goal to reduce customer wait times by 25%.>Ensure 95% of customer queries get a resolution within the first contact.>Collaborate inter-departmentally, historically improving inter-team coordination by 40%.