Worked on Omnichannel engagement part of Cisco WebEx Contact Center Cloud Solution, which takes care of customer interactions, including voice, email, and chat, are unified, thus providing a seamless experience for the agents. During every interaction, customer's cross-channel history is displayed so that agents can deliver more personalized customer experiencesArchitect, design and development of mobile/web backend services using Pivotal Cloud Foundry (Application services, Container Services (Kubernetes), Marketplace services, APIGEE, Spring boot, Spring Cloud, OAuth2, Active Directory) that can be used by internal employees and as well as customers.

-Several innovative ideas which brought down software upgrade services operational cost by ~1M USD per year.-Collaborating with internal and external stakeholders for successful and smooth deployment of new software upgrade services.-Delivering software systems that have scaled to support millions of concurrent users with near zero down time. -Managing engineering roadmap and helped manage the product roadmap for many of Software update services.-As a scrum master, ran the sprint planning, daily stand-ups, participated in backlog planning and bug scrubs for the team.-Architected and led the implementation of new set of device protocols to manage and upgrade mobile devices over the air. Led a team that was distributed across the globe.

-Instrumental in moving software upgrade service from in-house infrastructure to Google Cloud Platform-Delivering several software upgrade features with high quality and full customer satisfaction.-Played a crucial role in developing software upgrade reporting infrastructure.

-Responsible to develop end to end software upgrade solution using a new set of protocol.-Conceptualized and developed several automation apk's which saved 1000 man hours time per year and quickly became organisation checklist before publishing the update package to end consumers.-Resolved several time critical field and internal issues.

-Monitored the Device Management (DM) product for Motorola mobile devices - the DM product was used by network operators to remotely manage a mobile device in the field.-Conceived and devised a customized version of DM for low cost emerging markets in order to bring devices that do not have mobile data plans enabled under the customer management portal.-Liaised with Product Management and Product Engineering to successfully commercialize numerous initiatives to reduce product warranty costs.-Developed and deployed FOTA (Firmware Over the Air) solutions in varied platforms for various cellular network operators to enable them to remotely upgrade devices.