Katherine Krause Email & Phone Number

Miami, Florida, United States

Support both Catering and Group Sales teams with leads, addendums, contracts, turnovers, and additional administrative work. Assign leads from Cvent, Marriott Leads, and more.

Miami, Florida, United States

Recruit and source candidates on Indeed and LinkedInProcess hourly employee payrollAssist HR Director with planning employee events and coordinating with hotel departmentsServe as a point of contact for employee relations

Miami, Florida, United States

As the Sales & Catering Coordinator, I mainly provide administrative support to the Sales and Events Office. Regular duties are: Responding to inquiries via phone, email, CVent, The Knot, WeddingWire, and other RFP focused websites; create traces and amenities for VIP and KSA guests, coordinate and manage internal events and BEOs, assist with event BEO and Group Resume creation, coordinate details about KSA (Key Strategic Account) guests to the operations team, assist with booking condo units that are in the hotel program, distribute key material to operations team from groups, and audit business travel tracking system for deals and key contact information.Awarded Team Member of the Month for July 2022.

Miami-Fort Lauderdale Area

Assist trainers in teaching scheduling flow for diagnostic imaging exams. Teach new hires tips and tricks to be successful in the scheduling agent role. Observe and report progress of new hires to inbound imaging supervisors

Miami, Florida, United States

As a scheduling agent, I am responsible for ensuring accuracy with a patients profile to ensure patient satisfaction and insurance revenue following medical necessity guidelines. Obtained 100% Quality Assurance standard on all of my calls since starting and have had multiple shoutouts for patient satisfaction after they have completed their appointments

Miami, Fl, United States

Assist Project Director with new Verification Tool escalation and reporting, serving as a liaison between agents, mentors, and supervisors. Logging information into Microsoft Excel and communicating updates as needed for resolved issues.Provide callbacks on Incomplete and open tickets to ensure claimants need unemployment benefit assistance. Escalate issues as needed in Microsoft Teams for review by supervisors. Ensure follow ups are taken when surveys are sent out to claimants, and see if they are experiencing difficulty filing or if they’ve returned to work and no longer need benefits.

Miami, Florida, United States

- Assist claimants for a government unemployment initiative using a call center remote setting.- Ensure accurate tracking of claimant issues in a ticket system for follow-ups and resolutions.- Provide information on current State and Federal UI benefits to claimants regarding programs including PUA, PEUC, SEB, and the former FPUC and current LWA federal programs.- File appropriate documentation for any law codes or suspense reasons regarding a claimant's account affecting unemployment benefits.- Liaise with supervisor and team colleagues using the online chat system on potential issues and updates.

Miami, Florida

As the Catering Coordinator, I am the first point of contact for all internal and external guests for the Catering & Conference Services Department. I support our Senior Catering Manager, Director of Social Catering, and Director of Catering & Conference Services with any needs they may have for our client's upcoming events. I send out all event information to our operations team regarding BEOs, Timing, Valet information, reports, Financial Information, etc. I also coordinate with our Accounting Department for event turnovers, meal period analyses, and invoicing.I was able to train our summer Catering Intern, who then supported us during FMLA leaves from Senior Executives as our Temporary Catering Coordinator. I have also successfully trained (2) Sales Coordinators in their roles and assisted with training our Group Rooms Controller. I have successfully sold and serviced up to $150,000+ in revenue in guestrooms and event space in 2018. I handle all of our internal wedding room blocks from selling and servicing alongside the Director of Social Catering. Received Employee of the Month for April 2018 for outstanding customer service and showing the Kimpton culture. Nominated for 2019 "Outstanding Admin" with the Greater Miami & The Beaches Hotel Association Inn Key Awards.

Coral Gables, Fl

I am the face and first contact with the Catering & Events Office at the Hotel Colonnade. I support my (3) managers and Director of Meetings & Events with detailing BEOs, creating floorplans, assisting with various clientele questions and also support the Social Catering Manager with weddings & ceremonies.I oversee and manage the wedding room blocks and room blocks under (25) on the events side. I also manage the office inventory, internal meeting BEOs, Social Tasting BEOs, and Group Resumes for room blocks.I have successfully managed (4) weekend weddings while management was away to ensure everything went smoothly and all ceremonies proceeded flawlessly.

Miami/Fort Lauderdale Area

The Meetings Concierge is the liaison between the Catering & Events Manager and the on-site meeting contact. This position is highly visible and the central point for handling and addressing special needs or requests to all hotel departments. It requires detailed knowledge of the hotel meeting facilities, group dynamics, and event details; as well as knowledge of creating Banquet Event Orders, Group Resumes, and Proposals. Frequently mentioned for quality customer service and customer satisfaction in Meeting Planner Surveys. Awarded Employee of the Month for outstanding leadership and dedication for March 2017. Nominated for Employee of the Month for August 2017.

Miami/Fort Lauderdale Area

As a Student Admin Assistant for Academic & Financial Services, I thrived in my interaction with students, parents, faculty & staff, and guests of the University. I assisted Financial Planners with their student's accounts and guiding them for a financial plan. Any University related question, I was able to answer for the questioner. During the summer months, I assisted New Students with getting ready for a successful year on campus with a multitude of questions pertaining to Student Life, Academics, and Finances. I also assisted the Student Services Liaison with training new Student Assistants as they came on-board.

Miami/Fort Lauderdale Area

As the Area Human Resources Intern, I provided support to the Area HR Manager and Area HR Director. This included assisting with new hire paperwork, conducting background checks and assisting with filling out necessary governmental paperwork; supported the Area HR Manager with New Hire Orientation and Employee Rallies; assisted with setting up decorations for employee celebrations, and also assist with projects aimed to improve employee relations for Florida Kimpton employees.

Bachelor Of Science (B.S.), Hotel & Lodging Management, A

Activities and Societies: Eta Sigma Delta, American Hotel & Lodging Association, CoexistGraduated with Magna Cum Laude. Dean's List.

Certificate, Human Resources Management

Online certificate program for HRM with FIU Chapman School of Business. From January 23, 2021 - April 3, 2021.