Agata Krawczyk Email & Phone Number

Warsaw, Pl

- responsibility for credit cards business (development, strategy)- core product’s KPIs (P&L ownership)- acquisition strategy for all channels (remote sales increase by 60% y/y)- building credit card customer loyalty and engagement (portfolio management)- responsibility for product compliance - improving activation and retention processes- managing six team members, ensuring them right environment for growth and development- managing of allocation of specialists in agile teams

Scope of responsibility:- managing projects for credit cards regarding different areas in credit cards business – including preparing business requirements, detailed analysis, creating core materials (OPPM, BRD, User Stories) and product documentation, testing participation in UAT and PROD environments,- building customer engagement by introducing special offers and constant actions prepared with co-operation with CRM Team,- creating and implementing strategy for credit cards acquisition, including revenues analysiand costs control (P&L analysis),- managing loyalty programs on credit cards,- defining and participating in implementation of marketing support for distribution channels,- Product content preparing and acceptance – WWW, customer communication, - Vendor Management.

Warsaw Area, Poland

Scope of responsibility:- implementation of new sales processes,- optimization of cash loan sales and verification processes to gain competitive advantage,- coordination and implementation changes to credit policy for cash loan to increase product availability,- initiation and coordination actions to activate new distribution channels for cash loan sales,- sales channels support.

Scope of responsibility:- implementing loan documentation changes and internal procedures,- credit verification process - analysis, monitoring, improvements, - mortgage products sales support,- supervising and implementing needed modifications in systems that support mortgage products,- setting pricing strategy to achieve sales plans and required profitability.

Scope of responsibility:- creating mortgage products offer (setting pricing strategy, promotions, establishing processes),- implementing loan documentation changes and internal procedures,- cooperation with insurance companies in the scope of insurance products dedicated for mortgage products, - preparing promotional and advertising materials,- preparing training materials and conducting trainings for mortgage advisors.

Warsaw, Masovian District, Poland

Scope of responsibility:- analysis of submitted credit applications,- preparing credit recommendations as a basis for the decision process and participating in a credit committee, - preparing credit agreements for individual customers.

Phd Study

Postgraduate Degree, Internal Control And Audit

Real Estate Valuation

Management And Marketing