I’m Krista, a Customer Experience Manager with a passion for delivering outstanding customer experiences and building high-performing teams. As a skilled leader with a track record of achieving exceptional sales outcomes, I’m committed to cultivating strong leadership capabilities and creating top-performing sales environments. I take pride in my ability to drive teams toward their maximum potential and create a culture of excellence. I enjoy exploring my creative side through reading and writing creative nonfiction. I’m eager to connect with others who maybe share some of my interests, along with exploring opportunities to grow and excel in my career. If you’re looking for an innovative results-driven Customer Experience Manager with a commitment to excellence and talent for building strong teams, I’d love to connect.
Arizona Burn Foundation
View- Website:
- azburn.org
- Employees:
- 30
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Programs AdministratorArizona Burn FoundationTucson, Az, Us
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Inside Sales RepresentativeGeico Jul 2023 - PresentTucson, Arizona, United StatesDemonstrates a solution-oriented approach to sales, consistently exceeding company targets with a 115% power selling ratio and a 60% individual closure rate. Recognized as the top sales agent for a customer-centric approach, GEICO's 97% customer satisfaction rating is upheld. Additionally, dedication to continuous learning is evident through the achievement of the highest metrics in training and licensing tests. -
Customer Experience ManagerVictoria'S Secret Jul 2020 - Feb 2023Tucson, Arizona, United StatesLed a team of over 50 associates in successfully implementing quality monitoring programs that resulted in a notable increase in customer satisfaction. By spearheading initiatives to enhance the customer support experience, I helped to improve support quality by 25% and reduced complaints by 75% through constructive feedback and coaching. -
Lingerie ManagerVictoria'S Secret Nov 2018 - Mar 2020Tucson, Arizona, United StatesCollaborated across functions, identifying opportunities to improve merchandising, leading to increased sales revenue and successful product launches. My precise attention to detail ensured a 100% on-time delivery rate, leveraging visual merchandising expertise to elevate brand presentations. My data-driven decision-making and prioritization of quality and efficiency enhanced overall team productivity.
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Brand Operations ManagerVictoria'S Secret Oct 2015 - Nov 2018Tucson, Arizona, United StatesAnalyzed data to optimize labor hours and increase profit margin by 5%, while enhancing operational efficiency. Designed and executed comprehensive training programs, resulting in a 90% reduction in policy violations and fostering an ethical and compliant work environment. By effectively communicating complex information and leveraging negotiation abilities, I achieved a 20% growth in overall brand sales, strengthening the company's market position.
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Sales AssociateVictoria'S Secret Nov 2010 - Nov 2015Tucson, Arizona, United States
Krista B. Education Details
-
Creative Writing
Frequently Asked Questions about Krista B.
What company does Krista B. work for?
Krista B. works for Arizona Burn Foundation
What is Krista B.'s role at the current company?
Krista B.'s current role is Programs Administrator.
What schools did Krista B. attend?
Krista B. attended University Of Arizona.
Who are Krista B.'s colleagues?
Krista B.'s colleagues are Courtney Estrada, Cristian Valdez, Tess Robaina, Ross Petterson, Ximena Contreras, Melissa Hauer, Theresa Wilkinson.
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