Nicholas Wong Email & Phone Number

East Hanover, NJ

Virtual Head of IT for clients and manager of a team of Engineers. Ultimate point of escalation for Engineering and Support teams. Architects, Implements and Supports Clients' Technology Solutions, Infrastructure, and Software.

East Hanover, New Jersey, United States

Systems Engineer for KIPP Charter Schools - Newark, Camden and Miami.

Iselin, NJ

• Provide professional IT services to investment advisory firms, broker dealers, and insurance companies. Onboard companies onto the OS33 Workplace Virtual Infrastructure platform and then provide ongoing client support..
• Ensured business continuity for numerous clients facing rapidly approaching datacenter closure: o Swiftly onboarded customers onto the Amazon AWS cloud infrastructure and disaster recovery environments. o Upgraded.
• Independently managed small- to medium-scale projects for unique 3rd party software installations and upgrades not covered by primary contractual agreements (for example: trading, accounting and CRM software).
• Promoted internal knowledge transfer as a point of escalation for (25) Tier I & II helpdesk staff seeking help for the most challenging technical issues.
• Designated mentor in company’s formal mentoring program; have invested approximately 6-8 hours per week to develop less senior employees while maintaining robust technical workload.

Greater New York City Area

• Primary Systems Engineer for several hedge fund and financial institutions including high-demand, high-availability clients.
• Drove successful implementations of on-premise server and network infrastructures, virtual network infrastructure, and cloud servers hosted in an offsite data center.
• Contributed to company growth by helping to bring on more than 25 new clients during tenure.
• Organically recognized as the escalation point for (5) Systems Engineers/Help Desk staff seeking assistance on difficult technical issues, based on unique combination of in-depth knowledge and approachable demeanor.
• Capably managed additional projects to required deadlines and budgets (e.g., new client build/setups, technology refreshes, server upgrades and replacements, office relocations, and office virtualizations).

Greater New York City Area

• Primary Onsite Consultant for a variety of clients ranging in size from 2 to 200+ users
• Designed, Installed and maintained entire Network Infrastructures for several client sites using Microsoft Active Directory and Windows 2008 Server, integrated with Microsoft Exchange Server 2007
• Designed, Installed and maintained entire Network Infrastructures for several client sites using Microsoft Active Directory and Windows 2003 Server, integrated with Microsoft Exchange Server 2003
• Designed, Installed and maintained entire Network Infrastructures for several client sites using Microsoft Small Business Server
• Designed, Installed and maintained entire Network Infrastructures for several client sites using Microsoft Active Directory and Windows 2000 Server, integrated with Microsoft Exchange 2000
• Engineered International MPLS network between multiple locations in the USA, Canada, France, and Brazil

Network And System Administration/Administrator, Honors

Education record