Kayleigh R. Email & Phone Number

Washington, District Of Columbia, United States

- Liaise between AmeriCorps VISTA program office and regional office staff. - Developed performance management SharePoint page to help educate staff on the performance management cycle and for staff use during performance review season.- Engage in regular brainstorming and execution of process improvement projects and communications.- Collect staff feedback via surveys and live sessions and synthesize to share with leadership and program partners.- Develop and facilitate staff calls on technical grantmaking actions, program initiatives, and staff professional development.

Washington D.C. Metro Area

- Created a targeted leadership development program for GS 13 & 14 staff within the Office of Human Resources Management (OHRM). Identified the target audience, developed program activities, and coordinated scheduling and participant requirements with activity managers. Wrote program communications and evaluations. Gathered data on program effectiveness to inform recommendations for future programming.- Assisted in drafting the annual OHRM strategic assessment to measure organization progress and to inform strategic vision for FY21. Coordinated leadership interviews with division's senior leadership. Analyzed qualitative data from the interviews to identify top themes expressed about the overall organization and training needs. - Ongoing management of the project plan for internal OHRM workforce action plan. Ensure dates are tracked for project milestones and deliverables, monitor project risks and close out risks as appropriate. Chair monthly meetings for status updates on sub-project plan components. Update project plans for larger department-wide quarterly meetings.- Completed inaugural GSA-wide Virtual Facilitator training program to learn best practices for virtual facilitation and join a cadre of GSA virtual facilitators. Designed and facilitated a session on digital leadership to a group of 50 GSA employees. Received positive feedback from session participants and program manager.

Washington, Dc

- Provided excellent customer service to AmeriCorps VISTA members before, during, and aftertheir service terms by answering routine member questions. Topics included: Travel, health benefits, education benefits, payroll, orientation, training, relocation logistics and funds, policies, etc.- Managed process improvement project for member gear ordering process. Collected memberfeedback, tested the new website, identified and tracked common errors and its effects to workflow. Created standardized email templates and responses for frequent questions anddistributed talking points to common issues to internal staff. - Served as a unit representative on a training sub-committee where I gathered data from fieldstaff, drafted contingency plans and logistical processes. Made recommendations for futuretraining models that were submitted to a larger work group and senior staff.

Charleston, South Carolina

- Created and implemented a comprehensive volunteer management program to include position descriptions, recruitment initiatives, screening mechanisms, a volunteer handbook, an orientation and training curriculum, and a volunteer records database resulting in greater volunteer participation.- Provided full-range of logistical and support services for the Ready for Work job readiness program through scheduling sessions, reserving facilities, preparing materials, registering participants, coordinating equipment and manpower, creating marketing materials, updating website content and sending pre-event communications.- Enhanced the scope of the Ready for Work program by increasing the frequency of program offerings, expanding the geographic range and diversifying course times, all leading to greater overall participation.*As of May 2019, the organization has closed.*

Arlington, Va

- Distributed country and logistical information to Foreign Service Officers and their families as they prepared for assignments abroad and in the United States- Updated and catalogued assignment briefing materials containing information on the country, health, security, employment, education, housing, culture - Aided in a web migration and database creation that contained pertinent information on foreign and domestic assignments that was to be used by the entire Foreign Service community when bidding on their next assignment- Assisted in general administrative duties to include answering phones, checking out materials and responding to general questions both online and in-person- Created worksheets for children of Foreign Service Officers explaining the Foreign Service- Granted a Secret-level security clearance by Diplomatic Security in March 2014

Master Of Public Administration - Mpa

Bachelor Of Arts (B.A.), Political Science And Spanish, Gpa: 3.76

Activities and Societies: Phi Sigma Pi National Honor Fraternity, Pi Sigma Alpha National Political Science Honor Society, Sigma Delta Pi.