Jarno Nousiainen Email & Phone Number

Helsinki, Fi

Helsinki Metropolitan Area

Lead and manage the software development team as the Product Owner, ensuring alignment with strategic objectives and customer needs.Drive the development and delivery of invoicing and e-invoicing solutions especially for the German market. Will Peppol take a leading role in Germany?

Leading and developing Holvi's customer learning capabilities and insight guided development practices. Responsible for enabling teams to get needed insights through lateral leading of teams or by managing a team of researchers in order to understand the customer, validate ideas or operate more ongoing listening and current situation analyses. Strengthening Holvi's team based research capabilites through culture building, leadership training and development of skills, methods and tooling for user research.Key efforts:- Test track. A productised design research work stream to serve growing count of product teams.- Customer retention and behavioral segmentation study that informed us how to shift business model and acquisiton focus.- Holvi customer stories. A customer gallery that brings the voice of customer available to all employees and enables empathy.- Sense and respond culture. Informing and guiding to fact informed decision making.

Helsinki, Uusimaa, Finland

Product owner at Holvi.Responsibilites such as:- Pricing strategy and monetisation.- Launch of Holvi Online Selling (acquiring product) in new markets.- Owning expense management product line. - User insights to roadmap development.

Helsinki Area, Finland

Enabling Holvi's data informed product strategy as the owner of our insights team, also known as the Holvi Brain. Our team comprises of great analysts and researchers who use mixed methods approaches to inform both strategic and tactical decisions.Case examples:- The Bookkeeper service concept that we developed where I was the service experience researcher and designer. The customer need was surfaced through explorative research followed up with the concepting, testing, designing, piloting, launching and lately optimising.- Product key metrics. Defining, development and management of product metrics informing us about development and initiative outcomes. Often utilised in A/B tests or OKRs.

Helsinki Area, Finland

User Research and Service Design.Key pieces of work:- Pricing research to understand value based pricing and marketing across different markets and buyer profiles. - Role of mobile – Researching and designing the role of a mobile banking and business management app in the life of a freelancer.- Automated NPS survey collector and open text answer sentiment analysis.- Target customer profiles. In order to strategically focus creating more value but in a more narrow segment. I researched and developed our customer profiles for strategic decision making and company alignment. These were then further developed to be also the design personas for many key projects.

Helsinki, Finland

Helsinki

Esports startup which aims to build networking and development platform for competitive gamers.

Finland, Helsinki

Planning and carrying out events for Finland's top 500 companies decision makers. Reaching out to them and committing delegates to the events. In short a sales oriented project manager with robust experience of today's challenges of decision makers.

Finland

Helping out the Delegate Operations Project Manager Team with tasks like calling customer companies, checking & updating databases.

Helsinki

Mail Processing and Process Development

Lahti Finland

A Finnish LAN organization which organizes computer and gaming events for the youth in Lahti.Mission is to Improve LAN party activity in Lahti and educate youngsters and possibly their parents about gaming.

Global

Improving media and marketing and team management at RoughNeX esports organisation.

Lahti

Interior assemblying of buses and coaches.

Lahti

Facade installments and manufacturing.

Finland

part time construction and lift-equipment assistant

Interior assemblying of buses and coaches.

Hamina

I lead a team of 15 officer students in charge of organizing transport, accommodation, program and the overall frame for a ball & gala with over 1500 guests.

Lahti

Summer and part time working in my local games store.

Other, Human Computer Interaction, Professional Education

Activities and Societies: Learning a range of user experience and interaction design related skills, focusing on user research.

Bachelor Of Business Administration (Bba), Marketing, Sales And Startup School Entrepreneurship

Marketing, Sales and StartUpSchool Entrepreneurship

High School

Activities and Societies: Acting, Musicals

Rotary Exchange Student, Japan

Study of Japanes language and culture. Teaching Finnish culture and English language.

High School