Samson Alfred Email & Phone Number

Helsinki, Fi

Finland

- Managed internal IT operations, ensuring smooth employee onboarding and offboarding processes. - Implemented continuous service improvements and initiated new services to meet business needs. - Collaborated with cross-functional teams to enhance IT services and support company growth. - Created user accounts and managed access to Holvi’s systems. - Managed hardware such as laptops and phones, including inventory, repairs, and replacements. - Ensured systems were up-to-date and secure, adhering to best practices. - Handled SaaS management, including invoicing, access control, configuration, and cost optimization. - Developed and maintained IT procedures and working instructions. - Acted as the data owner for IT-related services, overseeing disaster recovery and backups. - Evaluated, integrated, and optimized IT tools and systems to ensure effective operations.

Lagos, Nigeria

• Maintained User, group and computer accounts creation, permissions and VPN access to enterprise network.• Interfaced with external vendors using global ITIL standards in purchases• Deployment of Monthly patches to all servers and workstations via SCCM. Maintaining compliance requirements as stipulated by Global Baselines• Developed Organizational Units, Security groups, Distribution lists within active directory to provide a robust security for users.• Server Virtualization deployment and Management on Microsoft Hyper-V for infrastructure Consolidation and integration into high service availability and optimization.• Installing, configuring and supporting network facilities and equipment including routers, switches, proxy servers, DNS, DHCP etc.• Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs• Work on any ongoing IT related projects including writing project plans, monitoring and documenting the progress of the project, communicating with other departments and upper management regarding the project.• Administer Email services, Distribution lists, Functional Mailboxes and also ensuring accuracy of DLs and user profiles as required by SOQM• Assess vendors and develop test strategies for new hardware and software• Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure• Liaise with KPMG Global IT Team to be abreast with latest technologies• Creation, Testing and Deployment of Custom In-place upgrade media for deployment on all Machines.• Testing and Deployment of Monthly Windows Security Patches to all KPMG Laptops and servers.• IT ServiceDesk Management- Call logs, Troubleshooting, repairs and resolution.• Provide 1st level support for all KPMG business applications and network infrastructure.• Help define IT infrastructure strategy, architecture, and processes

Lagos, Nigeria

1. Provide 1st level support for all KPMG business applications and network infrastructure.2. Troubleshooting system and network problems and diagnosing and solving hardware or software faults.3. Logging all calls reported to the helpdesk and escalate as required.Supporting the roll-out of new applications4. Setting up new users' accounts and profiles.5. Testing and evaluating new technology.6.Prioritizing and managing support issues and following up till issues are resolved; ensuring SLA’s with internal customers are met.7. Use Manage Engine ticketing systems to manage and process support actions and requests.8. Follow quality standards and procedures to minimize errors and maximize customer satisfaction.9. Manage customers' expectations of support and technology functionality in order to provide a positive user experience.10. Demonstrate professionalism and courtesy with customers while working to resolve complaints, problems, or respond to questions.11. Monitor tasks of employees to assess information processing and performance to gauge business functions and inefficiencies.

• Configures and deploys Onshore and Offshore Skype devices; Skype polycon desktop and conference phone.• Manages critical technical issues with specific time constraints.• Provides guidance and training on Information Technology Services to staff in resolving problems and queries.• Manages computer networks, hardware and software; installation, configuration, troubleshooting the right issues.• Supports and maintains desktops, laptops, and servers by ensuring security and upgrades are applied and kept up to date.• Configure , test and maintain LAN/WAN equipment and related issues• Carried out comprehensive data network fault investigations of local area environment using information from multiple sources.• Supported and administered firewall environment in line with security policy.• Worked collaboratively with senior members on developing multiple projects.• Coordinated deployment of antivirus software and the installation of Microsoft office suite.• Provided excellent technical service to the staffs and customers

• Addressed, and resolved all technical issues without compromising safety or productivity.• Handled the overall maintenance of all IT devices and consoles.• Monitored and tracked all financial records weekly to achieve accurate stock analysis.• Ensured the existing system operations complied with the required standard of quality through proactive identification, analysis and improvement. • Identified trends and assisted in the development of documented repeatable processes to further enhance effective, efficient and reliable resolutions.

Master'S Degree, Communication Systems And Networks

Bachelor'S Degree, Electronic And Computer Engineering

Activities and Societies: SPE: society for petroleum engineers AECES: association of electronics and computer engineering student... LASU.