Samson Alfred Email & Phone Number

Helsinki, FI

Finland

- Managed internal IT operations, ensuring smooth employee onboarding and offboarding processes. - Implemented continuous service improvements and initiated new services to meet business needs. - Collaborated with cross-functional teams to enhance IT services and support company growth. - Created user accounts and managed access to Holvi’s systems..

Lagos, Nigeria

• Maintained User, group and computer accounts creation, permissions and VPN access to enterprise network.
• Interfaced with external vendors using global ITIL standards in purchases
• Deployment of Monthly patches to all servers and workstations via SCCM. Maintaining compliance requirements as stipulated by Global Baselines
• Developed Organizational Units, Security groups, Distribution lists within active directory to provide a robust security for users.
• Server Virtualization deployment and Management on Microsoft Hyper-V for infrastructure Consolidation and integration into high service availability and optimization.
• Installing, configuring and supporting network facilities and equipment including routers, switches, proxy servers, DNS, DHCP etc.

Lagos, Nigeria

1. Provide 1st level support for all KPMG business applications and network infrastructure.2. Troubleshooting system and network problems and diagnosing and solving hardware or software faults.3. Logging all calls reported to the helpdesk and escalate as required.Supporting the roll-out of new applications4. Setting up new users' accounts and profiles.5..

• Configures and deploys Onshore and Offshore Skype devices; Skype polycon desktop and conference phone.
• Manages critical technical issues with specific time constraints.
• Provides guidance and training on Information Technology Services to staff in resolving problems and queries.
• Manages computer networks, hardware and software; installation, configuration, troubleshooting the right issues.
• Supports and maintains desktops, laptops, and servers by ensuring security and upgrades are applied and kept up to date.
• Configure, test and maintain LAN/WAN equipment and related issues

• Addressed, and resolved all technical issues without compromising safety or productivity.
• Handled the overall maintenance of all IT devices and consoles.
• Monitored and tracked all financial records weekly to achieve accurate stock analysis.
• Ensured the existing system operations complied with the required standard of quality through proactive identification, analysis and improvement.
• Identified trends and assisted in the development of documented repeatable processes to further enhance effective, efficient and reliable resolutions.

Master'S Degree, Communication Systems And Networks

Bachelor'S Degree, Electronic And Computer Engineering

Activities and Societies: SPE: society for petroleum engineers AECES: association of electronics and computer engineering student... LASU.