Krinna Patel Email & Phone Number

Clearwater, Florida, United States

Currently responsible for program management of a 7+ million dollar project to replace all core systems of the insurance business within FrankCrum. This includes vendor management, project reporting, costs reporting, project communications, escalation management, etc..

Florida, United States

Coordinate client and internal teams to improve performance under the CMS Bundled Payments for Care Improvement-Advanced (BPCI-A) of programs over $40M in size. Serve as the first Chair of the Signify Health Women's Leadership Employee Resource Group (ERG).• Led clients through the program selection process for Model Year 4.• Identified opportunity to expand relationship with client, creating an opportunity for the client to earn up to $250K in additional savings.• Selected to lead the inaugural Women’s Leadership Network Employee Resource Group (ERG) leadership team, establishing monthly membership calls, coordinating speakers and development opportunities for all employees.

Remote

Collaborated across the matrix organization to deliver contracted services and products to providers taking on risk via ACO arrangements. Identified opportunities to collaborate with product developers and organization stakeholders to improve product satisfaction, address client business goals, and deliver roadmaps. Assisted sales and marketing with product demonstrations and Go-to-Market material review. Managed a portfolio value of over $10-25M.• Contributed the team's Net Promoter Score (NPS) increase of 5 points.• Recognized new sales opportunities and increase total contract value (TCV) of existing clients.• Collaborated and coordinated with product, sales, legal, and finance throughout the relationship lifecycle.• Advocated for the client to address product issues and customizations, to include documentation in JIRA.• Maintained knowledge of current trends and regulations impacting clients.• Established and managed relationships with client end users to C-suite executive sponsors.• Documented and reported on client status for internal and external audiences.

Remote

Coordinated and directed a team of 5-10 consultants working with provider organizations. Managed 3-5 Consultants. Provided implementation project management, and ambulatory operational workflow review.• Served as the lead on a multi-million-dollar, high profile consulting project in CA.• Developed operations and procedures for remote Consultants providing migration support of the legacy practice management system.• Onsite Manager for remote and local resources, for 3 years.• Completed assessments of a client EDI health care transactions and made recommendations for improvements and the redesign of the organization’s use of EDI.

Cincinnati, Oh

Supervised a team of 5-10 employees maintaining, developing, updating and supporting an ambulatory practice management system and associated operations.• Collaborated with the EMR management team on interfaces between systems.• Led a $500K project to improve patient invoices to include design, management of the vendor and operational process development.• Collaborated on plans to migrate a large rehabilitation hospital’s outpatient clinic to our practice management system.• Co-managed a rehabilitation hospital’s outpatient clinic for 6 months during transition and the manager’s maternity leave.

Augusta, Ga

Managed all technical resources within the Telemedicine Center and the Statewide Telemedicine Program including the delivery of end user training, demonstrations of system technology, and validation of all equipment used.• Collaborated with Georgia Institute of Technology to create a custom database to manage patient scheduling and encounter data.• Served on the statewide RFP development team, evaluated responses and managed the multi-million dollar vendor relationships with the state telecommunication company and our equipment vendor.• Delivered technical and software training to clinic staff and providers.• Managed database and IT staff within the department.• Generated service reports in Crystal Reports for program and statewide reporting.

Bs, Biomedical Engineering

Activities and Societies: Alpha Phi, Biomedical Engineering Society (BMES)

Ms, Biomedical Engineering

Thesis: Analysis of a Home Health Telemedicine Wound Care Project