Ken Irvin Email & Phone Number

Mckinney, Tx, Us

Jacksonville Beach, Florida, Us

Downers Grove, Il, Us

Provide technical leadership to a team of Cloud Engineers supporting Managed Services ClientsProvide thought leadership on Cloud Infrastructure implementation and operationCoach a team of Cloud Engineers on personal and career developmentIdentify opportunities for service improvements and execute those improvementsCollaborate with clients to align their Cloud Operation Practices with leading practicesGuide clients to adoption of leading security practices and leveraging Azure tools for monitoring regulatory compliance including Defender for Cloud and SentinelAdvanced support of monitoring and alerting efforts to ensure accurate delivery of actionable signalingAdvise clients on architecture of PAAS and IAAS services and adoption of new services and features in AzureDeliver service excellence by meeting or exceeding Service Level Objectives/Service Level Agreements (SLO/SLA) in responding to and resolving client issuesEscalate issues to Microsoft Premier Support and work issues to resolution with themConstantly strive to deliver the Ultimate Azure Experience for our clients

In this position, I serve the technology needs of leaders in the real estate industry. I help these clients leverage Azure and Office 365 products to modernize, secure, and streamline their technology infrastructure by assessing their current state, developing a picture of their future state, and performing the work to realize these future states. Recently, I worked with a client to migrate a number of critical workloads to Azure Virtual Machines using Azure Site Recovery and other methods including deployment of native services and new Virtual Machines. After moving these critical workloads and implementing Azure Site Recovery to replicate and provide recovery capabilities to another Azure Region, we were able to decommission their traditional backup colocation facility at a significant savings.The following is a brief list of the services I perform for clients:→ Azure Server Deployment and Migration→ Exchange Online Email Migration→ On-Premise and Azure Active Directory Design, Management, and Security→ System Performance and Availability Monitoring→ Infrastructure Security→ SQL Server Management and Migration→ Network Design, Implementation, Management and Monitoring→ Office 365 Security and Audit log analysis→ Azure OMS Logging, Reporting, and Automation→ Powershell Scripting

- Provide Infrastructure support for a Financial Services firm with offices in New York, Dallas, Houston, and California- Maintain VMWare clusters in large enterprise deployment of approximately 30 hosts- Maintain two seperate vCenter server infrastructures- Support Windows Server 2008, 2008 R2 and 2012 R2 Infrastructure- Support and Maintain SQL Server 2008 – 2016 databases and servers- Support Active Directoy Infastructure for an enterprise of approximately 2,000 users including DNS Management, Replication Monitoring, Domain Controller maintenance, and Group Policy Management- Maintain several on-premise Exchange 2010 organizations including Database Availability Group management, patching, monitoring, and production support- Support On-Premise and AWS Hosted Linux ans Solaris servers- Support Vertica Database Servers and databases- Support Cisco ASA and Palo Alto Firewalls- Maintain Office 365 Hybrid Exchange Online Infrastructure- Implemented Proofpoint email security service- Provide support and direction to in-house and offshore development teams

Manage a team of two IT Professionals. Provide infrastructure consulting and implementation services to small and medium business customers. Perform Office 365 email migrations. Analyse customer technology and propose improvements. Manage customer technology projects from planning to completion. Provide daily support services to a broad range of customers.

University Park, Texas, Us

Provision and deploy replacement systems comprised of two Hyper-V hosts and several guests to support the customer's ERP system. Configure and migrate SQL Server Databases, Integration Services, Reporting Services, and Analytics services to new SQL Server host. Perform technical assessment of candidates for Sr. Systems Administrator position fulfillment. Serve as escalation point for Network Support Specialist and Application Analyst. Develop documentation and train staff. Assist staff in software updates and maintenance tasks.

University Park, Texas, Us

Manage a team of three IT Professionals, Along with the Director of Information Services, I develop an enterprise budget of just over a million dollars, Develop and execute approximately five-hundred thousand dollars annually in large capital projects, Provide advice to executive leadership on problems facing the organization and its customers during quarterly leadership meetings, Continue to perform all technical duties of the Sr. Network Administrator role.

University Park, Texas, Us

Design, build and maintain several networks comprised of Brocade Layer 3 switches, Cisco router(s), and Palo Alto firewalls; Design build and maintain private wireless networks using Adtran, Cisco, Aruba, and Meraki equipment; Maintain on-premise Exchange 2010 infrastructure; Design, build and maintain Citrix XenApp Farm; Provide Database Administration services for all Microsoft SQL and Oracle server infrastructure and databases; Design Build and Maintain server infrastructure for all applications using Windows Server 2008 through 2012 R2; Plan for and execute all server updates including moving workloads to newer operating system platforms and to virtualization; Maintain compliance with all Security Guidelines enforced by state and federal agencies including HIPPA and FBI CJIS rules; Work with application and equipment vendors to resolve problems quickly and update software and hardware; Design, build and maintain virtualization infrastructure comprised of VMware, Hyper-V, and XenServer hypervisors; Set technology standards for the organization, ensure they are followed, and review and modify them periodically as the organization and compliance rules evolve; Provide Project Management services on all IT Projects in the organization; Maintain data security environment comprised of Commvault software and EMC and Quantum hardware; Maintain highly available Public Safety infrastructure supporting 24x7x365 Police and Fire operations; Provide all support services, including data management, updates, and custom reporting for the City’s Finance/ERP system.

University Park, Texas, Us

Perform desktop deployment activities; Developed standardized environment of applications and workstation configurations using Group Policy and other methods; Implement Windows Server Update Services infrastructure and maintained it to ensure timely delivery of Windows Updates; Improve customer communication and support processes; Perform all support activities for users within the organization ranging from field workers to executive staff; Advise Sr. Network Administrator and Director on the replacement of printer and desktop equipment on a three year cycle; Work with the Sr. Network administrator to troubleshoot and resolve any application performance or usability issues; Provide support coverage for Sr. Network administrator.

Houston, Texas, Us

In this role I supported a team of approximately ten Tier 1 analysts in their daily activities, performed troubleshooting and information gathering of complex problems, collected information necessary for escalation of problems to development or professional services teams, and worked with the Support Manager to improve team performance.

Houston, Texas, Us

Performed new customer enclosure builds, provided remote hands support to customers, provisioned resources for new orders, provided Windows administration and support services, responded to monitoring alerts, performed large and small scale equipment relocation, and a range of other data center support activities.

In this role I supported a team of approximately ten Tier 1 analysts in their daily activities, performed troubleshooting and information gathering of complex problems, collected information necessary for escalation of problems to development or professional services teams, and worked with the Support Manager to improve team performance.