Mitchell L. Email & Phone Number

Collaborated closely with practice leadership and delivery teams to develop and implement strategies that enhance consulting skills, drive exceptional client experiences, and support career growth for our consulting team. Key areas of focus include onboarding, career development, staffing alignment, and upskilling initiatives. Managed a team of up to 12 consultants, focusing on their professional growth through regular one-on-one meetings, individualized career development plans, and structured onboarding. Acted as coach in a player-coach model, supporting skills development via conducting 1:1s regularly and quarterly performance reviews to enhance team cohesion. Collaborated with project managers to assess performance, align staffing with project needs, and support consultants in meeting billable targets. Contributed to capacity planning, conflict resolution, and staffing initiatives to ensure alignment of skills with client requirements and improve delivery efficiency. Helped consultants build trusted advisor relationships with clients, promoting account growth and long-term engagement. Focused on reducing attrition through meaningful project assignments, supporting delivery improvements, and refining onboarding processes to enhance team effectiveness and client satisfaction.

Provided technical oversight and mentorship to team members, guiding them in 3Cloud’s infrastructure delivery approach. Act as a player-coach, supporting skill development and fostering collaboration across cloud infrastructure teams. Oversee technical delivery on multiple client engagements, ensuring project alignment with key milestones and capturing client decisions. Leverage expertise across Azure technologies, including IaC (Bicep, Terraform), security, networking, and automation. Support delivery teams in meeting billable targets by resolving project blockers, managing change orders, and coordinating with other 3Cloud practice areas. Stay current with evolving technologies to enhance 3Cloud’s service offerings.

Atlanta Metropolitan Area

Led a geographically disperse team in all cloud and infrastructure related tasksBuilt automation/scripting to remediate commonly reoccurring issuesLed all cloud infrastructure efforts, including DR and M&A activitiesDeveloped and implemented automation scripting repository with source controlOversaw all aspects of environmental automationDeveloped custom monitoring solutions utilizing cloud monitoring applicationsImplemented cloud based VDI solutionDeveloped auditing of infrastructure utilizing Infra-as-Code Coached and trained peers in new technologies to expand their scope and capabilities for the teamLed and deployed cloud managed on-premise HCI infrastructure solutions

Atlanta Metropolitan Area

Management of on-premise and cloud server infrastructure across three continents with an automation centric approachOversight of all Windows servers' monitoring, backup, patching, maintenance, and availabilityDeveloped fully automated patching solution for Windows servers utilizing cloud automation systemsDeployed, replaced, and repaired VMs as needed in both on-premise and cloud environmentsExtensive use of PowerShell to reduce touch-time for labor intensive operationsWorked with geographically disperse teams to achieve all server related goals

Managed and implemented client infrastructureLed all monitoring and automation efforts utilizing RMM tools and PowerShellDeployed and managed VDI infrastructureLed a small engineering team and helpdeskLed all Office 365 migrationsLed all Citrix ShareFile implementationsDeployed Windows HCI solutions

Evans, Ga

Management of servers, storage, and other mission critical IT infrastructure. Implement infrastructure solutions for constantly evolving development divisions. Management of Azure and Office 365 cloud environments

Augusta, Georgia Area

Sales engineer for one of the top ranked MSPs in the world. Responsible for development and delivery of product and service quotes to the EDTS Sales team related to replacement of existing network hardware (SAN, Server, high-end switches, firewalls, etc.) Collaborate with EDTS Sales team members to understand customer requirements, promote the sale of company products, and provide pre-sales technical assistance and product education Consult with customers and lead engineers to assess equipment needs and determine system requirements Plan and modify product configurations and quotes to meet customer needs with the ability to convey those requirements to the Sales team Serve as liaison with other departments in the company to understand technical expertise for supporting the Sales Team Keep informed on industry news and trends, products, services, competitors, relevant information about legacy, existing, and emerging technologies, and the latest product-line developmentsAttend trade shows and seminars to promote products or to learn about industry developments. Evaluate products and solutions for prospects and client needs Develop Proof of Concepts

Augusta, Georgia Area

Inside and Outside sales. Provide technical account management. Client relations. Cold calling. Helping clients understand a unique perspective around technology costs and results.

Augusta, Georgia Area

Assisted in full implementation of LabTech automation system. Provided support for 10 managed services clients. Handled projects such as email migrations, server installs, virtual migrations, firewall installs.

Supporting small to medium sized businesses' IT support needs.

North Augusta, Sc

Supporting small to medium sized businesses' IT support needs.

Augusta, Ga