 Provides management and administrative support to 133 415 th Supply Chain ManagementSquadron personnel to include: data entry, organization and disposition, mail distribution,and preparation of daily, weekly and monthly reports in direct support squadronrequirements. Responsible for managing and communicating multiple visual management tool outputmetrics to squadron leadership and ensuring long term trend data and continuity onSharePoint. Assists with maintenance of unit personnel management roster/unit manningdocuments and related organizational rosters. Creates and maintains divisions recallrosters. Responsible for processing military and civilian awards and decorations IAW AFI 36-1004,The Air Force Civilian Recognition Program, and AFI 36-2803, The Air Force MilitaryAwards and Decorations Program, and AFI 36-2805, Special Trophies and Awards; andensures appropriate AF Instruction is applied to each award or decoration. Squadron records management program lead; responsible ensuring proper storage andmanagement of all active records to include inventory management of file storage locations. Use various functions of multiple office automation software to produce a wide range ofdocuments and formats using established procedural guidelines. Primary squadron timekeeper (ATAAPS) responsible for identifying missing time entriesand communicating corrections across all squadron personnel. Manages squadron government purchase card program to include annual budgetaryforecasting, online account file reconciliation, and coordination with contracting personnelto ensure policy compliance. Highly skilled action officer managing all forms of government correspondence to includeelectronic staff summary sheets, memorandums, and Microsoft Office products andCommercial Virtual Remote (CVR) and Cloud Hosted Enterprise Services (CHES) onlinecollaboration software programs.

● Super user on Station (Salt Lake City VA Campus) for nationwide program, PPMS (ProviderProfile Management System), introduced for use by all VAMC’s (Veteran Affairs MedicalCenter) in October of 2018.● Enter, modify, correct, delete, remove any and all private sector provider information and documentation, run reports, approve or deny provider participation, etc. within PPMS.● Collaborate with Program Analyst of PPMS, to correct deficiencies and improve efficiencyand effectiveness of program.● Responsible for coordinating and contracting providers in the private sector, to becredentialed with the SLC VAMC.● Coordinate and establish checks and balances, inventories, and electronic reports, to handlethe incoming credentialing information from private sector providers, including doctorsnames, NPI’s, Tax ID numbers, financial institution information, W-9’s, 10091 VendorForms, and licensing for the entire state of Utah, portions of the states of Idaho, Wyoming,Colorado, Arizona, Nevada, Oregon, and Washington.● Ensure all information is entered correctly and accurately to PPMS, which allowscredentialed providers to transfer to HSRM, (Health Share Referral Management).● Coordinate with Director, Doctors, Nurses, LCSW’s, Supervisors and team leads, fordepartmental efficiency, establishing policies and procedures to ensure accuracy.● Meet with Director and Supervisors to identify areas of provider deficiencies and engage inoutreach to correct the deficiency.● Analyze pricing and data from private sector market to ensure the highest quality of serviceto veterans.● Research, review, analyze, and resolve, issues with billing, payment processing, vendorinsufficiencies from POM, private sector facilities, and Financial Services Center.● Follow all rules, SOP’s, regulations, laws and guidance when establishing contracts andcompleting credentialing for providers and facilities in private sector.● Ensure all weekly reports are submitted in a timely manner.

● Provide admin support to staff regarding program administration, e.g., ensuring supplies and materials are ordered, typing of correspondence and reports, gathering data and materials for program administration, etc.● Assist in developing, implementing and training staff on new processes and procedures tohelp each team function more efficiently.● Assist in preparing the SLCVA for the CARF (Commission on Accreditation of Rehabilitation Facilities) surveyors to certify the facility. Organized past and current preparation documentation and reports for review by commission.● Assist the TMH Coordinator with training and problem solving for providers on scheduling,using TMH programs, RTC Orders, etc.● Build and maintain new matrices in VISTA for TMH providers.● Develop tracking reports for newly built matrices.● Develop and submit reports for tracking recurring weekly and monthly patient visits.● Participate in the new LEAF program for building matrices.● Assist in developing and implementing new Standard Operating Procedures (SOPs),updating existing SOPs for administrative components of each program.● Train and update new Clinical Coordinator for Tele Mental Program on processes,procedures, contacts for each CBOC, scheduling procedures, and scheduling programs.● Participate in leadership meetings for TMH to coordinate and improve processes andprocedures.● Coordinate with upper management for process and procedure improvement forTeleMental Health Services for catchment area of 8 facilities.● Performs other administrative functions relating to the programs for correspondence, reports, access and availability, program development, compliance with performance measures, outcomes, timekeeping, supervision of volunteers, and Best-Learned Practices.● Maintained all equipment on unit, requesting, scheduling and coordinating service, repairsor replacement of equipment, annual inspections, safety of equipment and maintaineddetailed accounting of all equipment.

● Receive, greet and assist patients who come in to the clinic.● Answer phone calls from patients who require scheduling of appointments, correctingpatient information, or direction or referral to other areas of the clinic.● Create and maintain reports for accuracy and patient follow up. Verify paperwork isaccurate and complete. Assist patients with office policies and procedures.● Receive and distribute all incoming faxes to the correct recipient in a timely manner.● Acts as a subject matter expert and assist with training, on MSA function/duties. Acts as arole model for MSAs at a lower level of professional behaviors.● Check patients in for their appointments.● Performs administrative and clerical duties in support of the medical facility. Includingassisting patients with TriCare and TriCare questions.● Arrange and schedule medical appointments and determine patient eligibility for services.● Use general office administrative and clerical procedures to perform receptionist duties,answer telephone, distribute mail, maintain office files/forms, and order supplies; andcorrect grammar, spelling, punctuation, capitalization, and format to accurately prepare andedit written documents and reports.● Use various office automation software programs, tools, and techniques to support officeoperations and produce a variety of documents such as letters, reports, spreadsheets,databases, and graphs.● Organize and research patient records, extract needed information, and review records forcompleteness, accuracy, and consistency within established guidelines.● Scheduled and assisted with travel for National Training to Fort Sam Houston.

● Independently worked as the administrative support staff member for the AddictionTreatment Service Program (formally North Star Substance Abuse Program) in MentalHealth Service.● Proficiently performed administrative and technical operations of the Program.● Provided administrative support to staff in regards to program administration, e.g.,ensuring supplies and materials are maintained and ordered when appropriate, typing ofcorrespondence and reports, gathering data and materials for program administration, etc.● Effectively communicated with professional staff in regards to substance abuse services forpatients, and produced tracking and outcome documents demonstrating compliance or non-compliance with performance measures in relation to appointments.● Accurately input information into the computer on a daily basis in relation to clinicappointments and reviewed all information relating to substance abuse appointmentsgenerated from referrals, consults and follow-up treatment.● Provided administrative support to the program by gathering and reviewing variousreports from VSSC in regards to scheduling, access, electronic wait lists, and consults.Complies this information into other reporting formats to review effectiveness andoutcomes of the Substance Abuse program.● Performed other administrative functions relating to the program in terms ofcorrespondence, reports, access and availability, program development, compliance withperformance measures, outcomes, timekeeping, supervision of volunteers, and Best-Learned Practices.  Dealt effectively with professional staff, other employees, patients, andvisitors daily.● Maintained all equipment on unit, requesting, scheduling and coordinating service, repairsor replacement of equipment, annual inspections, safety of equipment and maintaineddetailed accounting of all equipment.● Assisted with twice-monthly payroll activities, ensuring employees were paid as expectedand on time.

● Greet and assist patients who come in to the clinic, including, giving directions to patientswho need to be in other areas of the hospital, checking patients in for their appointments,verifying correctness of personal information and timeliness of arrival for appointments.● Answer phone calls from patients who require scheduling of appointments, correctingpatient information, or direction or referral to other areas of the clinic or hospital.● Create and maintain reports for accuracy and patient follow up. Verify paperwork isaccurate and complete. Assist patients with office policies and procedures.● Receive and distribute all incoming mail and faxes to the correct recipient in a timelymanner.● Acts as a subject matter expert on MSA function/duties. Acts as a role model for MSAs at alower level of professional behaviors.● Initiates and participates in team meetings within and outside of the work unit to manageand resolve patient care-related issues, including those related to setting priorities anddeadlines, adjusting the flow and sequencing of work to meet the needs of the health careteams and patient needs. Provides input in problem-solving on operational issues andprocedures in team meetings, performs administrative follow-up actions, and participatesin, and independently follows up on team huddles by sharing information and collaboratingwith the various health care teams to assure continuity of care.● AMSA for specific PACT teams, and also the anti-coagulation team. Scheduled labappointments at outlying CBOC’s, mailed letters, maintained communication with patientsregarding appointments. Coordinated and scheduled appointments for pharmacists.Provided support for the anti-coagulation team.

● Received medical record documentation and provided thorough review and QualityAssurance for physician’s order, testing, progress notes, medical necessity and otherdocumentation requirements for payors and regulatory bodies, including governmentinsurance payors and private insurance payors.● Audited files and proof of delivery documents to confirm products and services wereprovided as ordered and all data entered in accounting program is accurate and compliantwith federal government guidelines.● Primary contact for referral sources, location employees when problems arise, situationsneed resolution or explanation.● Resolved errors by communicating effectively and resolving with patients, referral sourcesand employees.● Maintained accuracy, deadlines and quality assurance throughout patient contact andinputs accurately.● Proactively obtained re-certifications, re-authorizations, renewal orders as required byfederal guidelines.● Provided timely resolution for accounts that were not in a payable status; e.g. held item, nocharge, hold, audit review, etc.● When needed, processed new orders, responded to questions, resolved issues or forwardedto appropriate personnel in a timely manner to ensure patient, referral, and employeesatisfaction.● Point of contact for co-workers when supervisor/upper management unavailable, to assistwith questions, training issues, situational resolution.● Communicated with patients and referral sources both verbally and in writing to ensurequestions and concerns are processed in a timely manner.● Maintained accuracy and quality control throughout patient contact and data input.● Built relationships with nationwide locations, patients and referral sources.● Developed, maintained and constantly improved working knowledge of products, services,rules, regulations and payor requirements.● Brought ideas for process or efficiency improvements to supervisor.● Initiated/conducted training sessions for co-workers.

● Provide overall support for Physicians and office operations.● Prepared patients for examination and treatment.● Prepared and stocked exam and treatment rooms with necessary instruments.● Prepared and maintained supplies and equipment for treatments, including sterilization.● Performed routine maintenance of equipment and reported any variances.● Assisted physicians in preparing for minor surgeries and physicals.● Developed and implemented electronic recording reports on Share Drive to record policiesand procedures for documentation of controls.● Trained staff on procedures for testing and electronic recording of controls for automatedurinalysis machine, HCG testing, strep testing, flu testing, spore testing for autoclave, andimmunization refrigerator temperatures.● Perform scheduling of tests and treatments, both preventative and diagnostic.● Provided accurate test interpretations.● Insured proper patient identification and accurately complete orders and patient billing.● Maintained spreadsheets of inventory of all supplies/stock and equipment within the clinic.● Ordered and maintained all supplies from multiple different suppliers and sources formedications/immunizations, gynecological supplies, sample medications, and supplies forall in clinic procedures. Including all high dollar inventory for medical devices.● Maintained paper charts for all patients, including adding test results, documenting patientcontact, prescriptions, etc. Pulled all paper charts for patient load for each day, filed chartsback in filing racks when charting was completed.● Converted all paper charts to Electronic Medical record system. Filed and sent alldocuments to storage when paper charts were no longer needed.● Responsible for providing a variety of patient care tasks including: preparation of patientsto be seen by physicians, performance of diagnostic tests, including urinalysis, HCG, Strep,flu, etc., and documenting appropriately.

● Provide exceptional patient care both clinically and by creating a customer/patient serviceexperience that is phenomenal for each and every patient visit.● Create different assessment forms with relevant questions for medical assistants to usewhile checking patients in, directed towards the type of visit the patient was being seen for,IE: Physical exam, mental health exam, etc.● Work as a partner in the clinic together with the physician(s), other clinical staff, frontdesk staff and manager to provide a welcoming, caring and healing environment forpatients.● Responsible to ensure that patients’ needs are listened to, understood and resolved.● Responsible for keeping the clinic running smoothly, the physician working efficiently, andassisted with day-to-day clinical duties such as taking vitals, rooming patients and handlingother clinical and clerical duties.● Provide accurate test interpretations.● Insure proper patient identification and accurately complete orders and patient billing.● Perform routine maintenance of equipment and reported any variances.● Provide patient education and assure patient comfort.● Order, maintain, and project inventory needs on all VFC (Vaccines for Children)vaccines, ranging between 10-12 different vaccines.● Maintain vaccine information sheets in accordance with federal law.● Greet and assist patients who come in to the clinic, including, giving directions to patientswho need to be in other areas of the hospital, checking patients in for their appointments,verifying correctness of personal information and timeliness of arrival for appointments.● Answer phone calls from patients who require scheduling of appointments, correctingpatient information, or direction or referral to other areas of the clinic or hospital.