Kris Evans Email & Phone Number

My overall responsibilities have included deployment and architecture of new systems,training and support. I’ve also been able to provide assistance with Sales/Project Management,as well as remote support. Listed below are a few of my recent key successes; Deployed multiple telephony systems ranging from small to large enterprises. Installed and maintained systems for multiple hotels in and around Seattle andsurrounding areas. Installation and maintenance at Safeco Field. Installation and maintenance of multiple call centers with Prairie Fyre applications. Creation of scope of work documentation for installations. Attained a high level of work with SIP endpoints and trunking. Provide both onsite and remote technical assistance to clients. Responsible for network configuration, system backups, and maintenance. Maintained all necessary certifications for Mitel systems and applications. Provided admin training and support to clients.

Responsible for daily operations within Network Services that included the following; Installed servers and Cisco Access Points into existing networks. Revised workflows to enhance customer service by providing products in a timely manner. Setup VPN networks and trained end user on new products. Provide both onsite and remote technical assistance to clients. Responsible for network configuration, system backups, and maintenance. SQL Database work and maintenance.Evans, Kris

Responsible for implementation and support of telephony applications. Installed telephony systems including PBX, key sets, VOIP, and voicemail systems. Provide support and training to customers. Worked closely with various business partners to provide workable solutions to customer’ssatisfaction. Sub-contracted to Firstline Communications to design and implement systems.

Responsible for both sales and service regarding telephony applications Provide both remote and onsite service to customers. Obtained certifications on products that were supported. Planned and implemented telecommunications systems for customers. Provided sales quotes to customers when opportunity existed.

Responsible for all telecommunication applications within the credit union Maintained telecom systems for all branch environments and corporate facilities. Created training materials and provided training to new hires. Created and monitored spreadsheets for billing analysis. Obtained certification on hardware that I was responsible for. Created and tested disaster recovery concepts for credit union. Created all supporting documentation for all telecom systems.

Responsible for customer support Provide support to customers who call in. Provide training to new hires both locally and remotely. Administered to pc environment for internal customers. Assisted in the migration from Novel to Exchange.Evans, Kris