Kris Gilmour Email & Phone Number

San Francisco Bay Area

Currently working as the Director of Operations, ensuring that business operations are efficient, effective, and aligned with the company’s overall strategy. Responsible for overseeing the day-to-day operations of brick and mortar locations, including managing budgets, developing and implementing processes and procedures, and improving overall operational efficiency.Particularly focused on business planning and technology. Works closely with the executive team to develop and implement strategies that leverage technology to improve Wise Sons’s overall performance. Works as a leader in identifying opportunities to use technology to streamline operations and increase efficiency, while also in charge of implementing these changes. Overall, has excellent leadership and communication skills to drive operational excellence and achieve our company's strategic goals.

San Francisco Bay Area

Responsible for managing the maintenance of all Wise Sons properties and technology both hardware and software. Maintain best in class environments for our operators by integrating tech based platforms and procedures aimed at assisting staff. Focused to ensure the network of restaurant locations are always operating as designed, and equipment is fully functional and user friendly for both staff and customers. Has onboarded self serve kiosks in store to allow easy access of ordering to customers while improving customer experience in store. Ensures all company sales platforms are integrating with in store POS's accurately and in real time. Troubleshooting any integration issues to ensure sales portals are fully functional for customers. Report any and all issues of tech software issues to all involved parties and reporting any operational losses to ensure any problems are avoided in the future.

San Francisco Bay Area

Served as the right hand to the CEO, with responsibility for supportingthe strategy and execution of both long term business priorities and day-to-day operations acrossour business. In addition to oversight of a variety of initiatives performed by others, was a capable leader who can learn and problem-solve independently. Lead multiple departments to a growth rate of approximately 34% year over year. This includes in store sales, Wholesale & CPG, as well as special off premise company events. Was able to assist departments to take on sales opportunities that increased sales past planned budgets while keeping labor and cogs within budget by changing operations in a way that reduced unnecessary hourly work and sourced materials at a better price point. Was able to increase sales of 7 business units of an average of just over 6 million per year to nearly 10 million per year by adding new sales platforms that were directly integrated with our sales system. The direct integrations of sales platform not only increased sales but also reduced labor by having orders auto populate and auto print which was previously entered by staff. Help lean the company to a technology focused operations to assist departments to keep labor down while also setting real time reporting of cost of goods and overhead. With real time data departments are able to react quicker to costs to keep within period budgets.

Oversaw and organized daily operations for the company. Ensured that Boba Guys was well-coordinated and productive by managing its procedures and coaching its people. Was an excellent leader who found efficient ways to run the business. Stabilized and developed the efficiency of the company’s operations to accelerate evolution and long-term success.

San Francisco Bay Area

Responsible for coordinating with suppliers, managing inventory, ensuring timely deliveries, and maintaining excellent relationships with our wholesale clients.Developed and maintained relationships with wholesale clients. Identified and pursued new wholesale opportunities. Negotiated contracts and agreements with wholesale customers.Monitored wholesale orders and ensure accurate and timely fulfillment. Coordinated and oversaw the delivery of products to wholesale customers. Optimized delivery routes to ensure efficiency and cost-effectiveness. Managed and track inventory levels to ensure product availability. Worked closely with the production team to forecast demand and plan production schedules.Sourced and negotiated with suppliers for the best quality ingredients at competitive prices.Maintained strong relationships with suppliers to ensure consistent supply. Ensured that all products meet our high standards of quality and consistency. Implemented and monitored quality control processes for wholesale orders. Maintained accurate records of wholesale transactions and inventory levels.Prepared reports on wholesale activities and logistics performance. Assisted in budgeting and cost management for wholesale operations.