Reporting to the Op Shops Manager, the role focuses on driving sales through providing excellent customer service, emphasising on outfitting advice and a positive shopping experience for customers. Additional aspects of the role are sorting and rotating donations, preparing and pricing products, creating window and visual merchandising displays, and maintaining health and safety procedures.

● Designing unique collector's items and sustainable fashion solutions for music industry professionals, optimising product offerings and re-purposing unsold stock, while offering music lovers an option to preserve or extend the life of signed garments or textiles with embedded meaning.● Evaluated industry trends to identify innovative opportunities for eco-friendly initiatives.● Administer inventory, construction timeline, invoicing and order fulfillment using Microsoft Office 365 tools, ensuring timely delivery and customer satisfaction.● Manage communication and consultation with clients and partners, maintaining strong professional relationships.● Increased merchandise revenue by 20% for touring band Def FX through sustainable fashion initiatives, resulting in a successful sale of all re-styled items online.

Responsible for working collaboratively in the Frontline Support team to provide first-level support and advice on how organisations comply with their reporting requirements under the Workplace Gender Equality Act 2012 (Act).● Delivered multi-channel support for compliance reporting programs, demonstrating effective communication and investigative problem-solving skills when presenting solutions to complex data anomalies, enhancing organisational adherence to legislative requirements.● Presented clear and concise customer support communications, tailoring instructional advice and documentation to suit a broad range of stakeholders while strictly adhering to confidentiality protocols, utilising interpersonal and oral communication skills, and data privacy awareness.● Consulted with senior advisors to expand expertise and better assist organisations in resolving complex data and technical issues, scheduling online support sessions to expedite evaluations, resulting in timely reporting submissions.● Maintained accurate Salesforce records by updating reporting organisation data by request, including changes to CEOs, primary contacts, legal structures, and hierarchies, preserving data accuracy and consistency, while reducing validation errors on report submission.● Interpreted financial and organisational data from reporting entities, provided feedback on data quality and validation, and ensured the accuracy of reports submitted on schedule for inclusion in the Australia-wide WGEA dataset.● Provided training on case resolution processes and Salesforce functionality to new reporting staff, proactively building their knowledge and confidence to thrive in a fast-paced environment.● Conducted online platform testing using Jira support tools to track and resolve priority issues and ongoing enhancements rapidly, monitored iterations collaboratively using Monday.com, ensuring system readiness and continuous improvement of client experience.

Responsible for assisting with the implementation of the Salesforce Non-Profit Success Pack (NPSP) across multiple sites and supporting staff development while navigating changes to new software and processes.● Assisted in the implementation of Salesforce NPSP, improving administrative processes, ensuring data accuracy, and supporting team development across multiple sites.● Conducted smooth data migration between platforms, by monitoring staff testing logs, troubleshooting and resolving issues promptly to meet key milestone deadlines in a fast-paced, and quickly changing environment.● Developed training documents using Microsoft Word, PowerPoint and Stream, using SharePoint to manage document version control of process document updates.● Coordinated and facilitated staff training sessions on new software and CRM systems, ensuring smooth workflow integration.● Refined data handling processes by drawing on feedback from a centralised issue and enhancement log for quality assurance and continuous improvement, monitoring daily logs for project management review, ensuring minimal impact on service delivery.● Engaged with 3rd party IT companies partnered with the Dress for Success data ecosystem to troubleshoot system issues and ensure swift resolution.

Reporting to the Operations and Volunteers Manager, the role comprises of styling professional clothing, outfitting and presentation advice, individualised makeup tips, and building self esteem to clients seeking clothing for job interviews, employment or important life events. Further aspects of the role include assistance with stock management, Pack and Send ‘virtual styling’, providing certified First Aid (current - 2021), collecting donations and maintaining quality stock levels for the Showroom and Bubbles & Bargains fundraising events.

Responsible for client administration and coordination of client services of Dress for Success Sydney, and day-to-day operational and administration needs for the office. ● Engaged respectfully with Clients, Referral Agencies, Corporate Partners, and Donors, using active listening and empathy to build trust and authenticity when promoting the value and scope of Dress for Success Services, assuring the best outcomes for client experience and professional standards.● Provided executive and administrative support, including scheduling meetings and generating client data for Board reports, ensuring high levels of data transparency and program success.● Delivered high-quality customer support by responding to emails, phone inquiries, and in-person requests, scheduling appointments, and resolving issues, using strong time management and problem-solving skills to meet client needs efficiently.● Maintained accurate record-keeping with proactive attention to client information updates and confidentiality.● Generated client engagement data for ‘client's journey’ analysis, providing reporting insights for Management and Board meetings, driving informed decision-making.● Responded proactively and positively to rapid change, troubleshooting systems issues, testing Zapier workflow automation, maintaining streamlined operations.● Developed a remote Virtual Styling solution during COVID-19, utilising initiative and project management best practices to merge two flagship programs, increasing client engagement by 40% across multiple locations.● Curated a Client Feedback Catalogue combining quantitative data from multiple sources, ensuring data privacy and consent compliance in the CRM, creating an ethical tool for program evaluation, digital marketing, and Board presentations.

Reporting to the Op Shops Manager, the role focuses on driving sales through providing excellent customer service, emphasising on outfitting advice and a positive shopping experience for customers. Additional aspects of the role are sorting and rotating donations, preparing and pricing products, creating window and visual merchandising displays, and maintaining health and safety procedures.

● Designed specialised makeup and hairstyling services for projects and events, researched industry trends, promoted service offerings, and ensured relevance in a competitive market.● Handled all small business financial processes, including expense management, invoicing, budgeting, and client payments, ensuring accurate records and financial stability.● Leveraged data-driven insights to optimise service offerings, resulting in increased bookings and business growth.● Designed digital content for Wix website, social media and digital marketing campaigns, promoting brand and services, driving bookings and business growth.● Actioned qualitative data from feedback surveys, driving continuous improvement and client satisfaction.Designed and applied custom prosthetics and professional SFX makeup for the Ash Vs The Evil Dead Premiere Party by Stan. heading a team of 4 SFX specialists from ACMUSE SFX college, providing them with valuable work experience and contributing to a successful event.

Reporting to the General Manager, the role comprises of managing face to face relationships of associated marketing companies and top tier charity clients whilst actively evolving and providing guidance on client campaigns to maximise profitability and success for long term donations. Clients: Starlight Children’s Foundation, UNICEF, National Breast Cancer Foundation and The Smith Family

Reported to the APAC Sales Director, focused on building the International business in the ANZ region, and working with multiple sectors while establishing new markets to position the Active Network RegOnline Event Management software. The role also comprised hosting external webinar events such as Marketing Strategies using Business Events Technology.

Reporting to the Sales Director, multifaceted role focusing on three main areas; managing a small team of lead generation specialists, project managing all Cliftons internal events (such as The Cliftons Masterclass Series, National Corporate Indulgence),and driving ancillary product revenue growth across Asia Pacific.

Driven by a passion for the music industry, Crooked was founded in 2009 as a hobby, initially hosting small DJ events at local venues. Strong alliances and continued success fueled rapid growth, leading to larger events and venues. Notable events include the Southern Sounds Festival in London (June 2011) with a capacity of 10,000, and NYE Brixton Academy (2010/11) with a capacity of 5,000. Many of these events have featured some of the world’s leading DJs.As co-owner, promoter and DJ with Crooked Events, my responsibilities included:• Liaising with booking agents, artist management, and various promoters• Event scheduling and timetabling• Online marketing for events via Facebook, Twitter, forums, and websites• Financial support and management• General PR, including recruiting new members and maintaining member databases

Reporting to the Sales and Marketing Director, tasked with streamlining procedures and developing processes around the booking and management of conference and event facilities across the UK portfolio. The role also involved developing and delivering client/prospect events (such as Financial District Networking Event, Hammersmith District Networking Event) to generate additional business.

Reporting to the UK Sales Director, the role was focused on sales and account management of 3-5 star commercial office & event space over multiple sites in the City of London, West End and South West regions of Greater London. Also strategising and delivering promotional events to advertise the business (e.g Office for £1 promotion).

Team leader with management responsibilities for two of The Spirit Group’s public houses in London. Responsibilities included:● Supervision of bar and kitchen staff● Event management and delivery of venue events (e.g. Football Grand Final Events)● Operational duties such as stock control and staff rota● Safe balancing, till count and banking procedures● First Aid Certified

Team leader and shift manager, the role was predominantly focused on management responsibilities as well as bar service and staff security. Responsibilities included:● Management and bar service during weekend evening shifts● Staff supervision and development of staffing and security rota● Stock ordering and stock control procedures● Safe balancing, till count and banking procedures● Service, maintenance and reconciliation of gaming machines● Event management and delivery of venue events (Bustin DJ Group Events, Wollongong UNI promotions)● First Aid certified

Awarded a traineeship with the club and developed the role to incorporate supervisor duties. Responsibilities included: ● Bar, TAB and poker machine service● Management assistance and implementation of safety and hygiene procedures ● Gaming machine maintenance and cash centre responsibility● Devising and delivering bar & gaming promotions while enforcing alcohol and gaming licensing standards● Event management of entertainment events (The Porkers & Blueline Medic, Carlennium Fundraising)● Hostessing major functions, and representing the club in the Annual Carlennium Fundraising event● Operational duties such as stock control, membership renewal / maintenance and balancing the safe at completion of shift● First Aid certified