Kris J. Email & Phone Number

Canada

https://nnels.caProject Manager for the National Network for Equitable Library Service (NNELS https://nnels.ca), a service used by libraries across Canada which offers books in accessible formats to print disabled library users• Responsible for management of the NNELS budget• Designs project plans and requirements, and ensures timelines and deliverables are met• Coordinates workflow and projects for remote teams and contractors• Reports directly to Executive Director of BC Libraries Cooperative, and the NNELSBoard• Consults with libraries across Canada to implement the NNELS service• Collaborates with key management staff to improve workflow processes in a distributedwork environment• Supervisor for three direct reports, and also manages a variety of external contractors• Primarily use Toggl, IRC, Skype for managing remote teams/contractors• Have expanded the NNELS Service nationally, and also brought the service to post-secondaries• Have strengthened the NNELS brand by forming partnerships with literary awardgroups (e.g. Governor Generals Literary Awards), Canadian publisher associations, andother Canadian print disability groups• Enhanced the NNELS web property so that it is one of the most accessible websites inCanada

Edmonton, Alberta, Canada

• Administrator for EPL’s library database system• Responsible for running reports and other system related projects, and processes• This position was a temporary position for an employee who was seconded; duties wereto keep the database running for EPL’s business operations• Also completed a project to tune the database so title requests were handled moreefficiently across EPL’s geographic area — on completion, requests were clustered around groups of branches, thereby reducing fuel, transportation costs, and customer wait times

Victoria, British Columbia

• Reported to University Librarian and was responsible for providing leadership in systems applications and technologies enhancing the library’s ability to deliver services on a local and global scale• Provided customer service to students seeking research help through information and reference services in-person, online, and by phone• Instructed classes on research tools for groups of up to 50 students at a time• Responsible for the leadership, evaluation, and supervision of two reports thatcomprised the Technical Services team• Coordinated and implemented upgrades and enhancements to information managementsystems used by faculty, students and staff (e.g. websites, library databases and catalogue)• Wrote a working paper evaluating 3 different Integrated Library Systems which includeda recommendation for the purchase and implementation of one of the systems.

Kelowna, Bc

• Reported to the Executive Director and was responsible for planning and operations of the Computer Services department and reporting these activities to the board and public• Worked collaboratively on project teams to improve services and provided guidance andtraining for new initiatives and software solutions/enhancements• Planned and managed yearly budgets of up to $700,000• Presented recommendations for future library services to the board of directors and themanagement team based on statistical evidence and research• Responsible for the hiring, supervision and performance management of five ComputerServices staff, including working to maximize effectiveness in the department by improving team communication structures and setting ongoing performance expectations for staff• Inherited, and completed, a large capital project to switch to a new Integrated Library System (ILS) — this involved training approximately 300 staff, and upgrading computer hardware in 33 library branches• Coordinated the Computer Services move to a new facility, and was involved in the planning and design of networking infrastructure and computer placement for new library branches• Rebuilt the Computer Services team, and put in a system of annual performance evaluations and professional development• Implemented new software solutions and workplace procedures organization-wide to reduce staff materials handling and make the system more automated

Nanaimo, Bc

• Managed large-scale budgets and grants specific to the Systems department• Coordinated licensing for network resources and managed the library database• Supervised and evaluated of four System Technicians• Improved efficiency through the organization by implementing software efficiencies• Developed documentation for training and procedures within the scope of project teamsand Systems• Monitored and analyzed statistical information• Oversaw the adoption of a new Integrated Library System (ILS) to VIRL — thisinvolved transitioning the data and dependancies over to the new ILS, trainingapproximately 250 staff, and upgrading computer hardware in 25 library branches• Using software solutions, refined the materials delivery system for VIRL, so the delivery system (which included truck transport over large geographic area, and staff handling ofmaterials) operated more effectively and transportation expenses were reduced• Implemented automated material checkout solutions throughout VIRL’s 28 branches

Elk Point, Alberta

• Developed and documented the Systems Librarian position (new position at the time)• Acted as a training/technical consultant to 41 member libraries• Managed the Systems Department budget• Responsible for developing, managing, and marketing the NLLS website• Managed the electronic database resources NLLS provides to its members• Supervised and set performance expectations for the Systems Support Technician• Facilitated and implemented the technology plan for NLLS• Worked with 34 library branches, and approximately 250 branch staff, to upgradecomputer hardware and staff skills in order to prepare for a future Integrated Library System migration; this organization-wide project involved tendering, ordering, and shipping over 100 computers over a wide geographical area, and the development and coordination of in-person and teleconference staff training

Mlis, Library And Information Science

Ba, English