-Lead team of three on QA/QC project to reduce customer error rate from 70% to below 5%. -Write Excel formulas to automate data entry and to audit team's work. -Present QA/QC validation process to multiple prospective employees, assist with hiring decisions, and mentor employees. -Create process maps for Advanced Metering Infrastructure and explain to new employees. -Develop documentation and training material by taking notes on a daily basis. -Provide ongoing technical support for small city to ensure systems are up and functional.

-Assist customers with finding items and provide world-class customer service. -Monitor freezers and coolers for temperature and troubleshoot when not working properly. -Manage inventory counts through store database using a handheld to ensure accurate stock numbers.-Organize and maintain dairy and frozen departments to ensure quick workflow and customer accessibility.