Niraj Singh Email & Phone Number

Edmonton, Alberta, Canada

Talking to customers over the phone, email, or chat to resolve their questions or concerns• Accurately document and update customer records in the computer system• Upsell products or services to customers, if appropriate• Remain calm and helpful even when dealing with upset customers• Escalate customer complaints and/or calls to your manager when necessary• Provide feedback and recommendations to your manager on ways the company can improve• Perform other duties as assigned by your management team

Fiji

• Spearheaded improvements in IT infrastructure, helped desk operations and sales for a minimum of 50 customers per day, resulting in 30% improvement in customer satisfaction.• Assisted with server sizing and configuration, ensuring optimal performance and reliability of company systems, resulting in 25% reduction in downtime and 35% improvement in system stability.• Conducted in-depth research on network products, services, and protocols to identify the best options for future network development, resulting in 40% improvement in network performance.• Managed helpdesk ticketing systems, providing technical solutions to 100-150 users within 3 different organizations, resulting in 70% improvement in user satisfaction.

Edmonton, Alberta, Canada

• Utilized software-based tracking systems to monitor vehicle GPS locations, ensuring efficient fleet management and timely deliveries for 100% of assigned services.• Generated reports on daily production, accurately entering data from drivers into the company system, resulting in 30% improvement in data accuracy.• Coordinated with a team of over 40 staff members, including 10 operators, to ensure smooth operations and effective communication, resulting in 50% reduction in errors.

Edmonton, Alberta, Canada

• Utilized software-based tracking systems to monitor the usage of glycol fluid, fuel consumption, and other essential resources, optimizing resource management and reducing operational costs.• Collaborated closely with a team of 60 staff per shift, facilitating smooth workflow through radio communication, increasing operational efficiency by 15%.• Conducted aircraft de-icing procedures and tactile inspections before flight, ensuring compliance with safety regulations and minimizing risks of icing-related incidents.

Edmonton, Alberta, Canada

• Successfully completed installations and repairs on telecommunication cables and equipment, resulting in a 10% increase in overall system reliability.• Installed and configured security and network setups for dozens of residential and commercial clients, resulting in improved data security and optimization in network performance.• Executed electrical wiring installations and repairs for residential and commercial properties ensuring compliance with safety standards and achieving a 50% reduction in electrical faults.

Junior It Analyst Program, Information Technology

Configure device operating systems including Windows and Linux, while configuring disk partitions and filesystems. Troubleshoot.

Diploma In Computer Science And Information Systems, Information Technology

Certificate In Pc Maintenance: Technical And Further Education, Information Technology