Kris Rhoades Email & Phone Number

Miamisburg, Ohio, United States

Dayton, Ohio, United States

Provide technical IT support to resolve hardware, software, network, and system-related issues.Install, configure, upgrade, and maintain hardware, software, and devices to ensure optimal performance.Identify opportunities to enhance IT support efforts and improve service delivery processes.Develop and implement disaster recovery and incident response plans to safeguard critical data and systems.Successfully implemented Switchvox phone systems and Ruckus Wireless access points to meet business requirements.Manage annual software and ISP renewal contracts, and coordinate with vendors for hardware repairs and replacements.Utilize CrowdStrike, Proofpoint, and Qualys to detect and remediate vulnerabilities, cyber threats, and attacks.Administer ServiceDesk Plus ticketing system to track incidents and enhance user experience.Implement an Intrusion Prevention System to monitor networks for malicious and suspicious activities.Configure and manage VPN connections to Cato and VMware environments for efficient and secure connectivity.Oversee IT projects using Smartsheet, including scheduling, resource allocation, and stakeholder communication.Plan and execute organizational migration to OneLogin, improving access management and reducing IT costs.Administer enterprise solutions, including Windows Server, Office 365, Google Workspace, and cloud backup systems like Backupify and AFI.Manage Active Directory user accounts, multi-factor authentication, group memberships, and access permissions.Analyze and standardize processes for integrating new hardware into the network.Oversee inventory management, including regular inventory audits, stock level maintenance, and record updates.Conduct quarterly employee training on technology, cybersecurity, and policies to optimize IT operations.

Bachelor Of Applied Science - Basc, Information Systems Security

Associate Of Applied Science, Information Technology - Computer Network Systems