Krishna Sethuraman Email & Phone Number

Career Highlights:* Transitioned to the commercial printing industry to master complex, high-speed machinery, delivering immediate results in production performance environment. Within a year became site-lead of multimillion dollar printer project.* Successfully retained 100% of customers across diverse territories over 18+ years.* Championed a major $5M+ project replacing/upgrading 50+ medical analyzers in AB & SK Canada, earning Ambassador Club Award (2014).* Trained and mentored over 10 field service engineers/reps, significantly improving technical capabilities and team cohesion.* Delivered exceptional service during the pandemic, leading a Western Canada team of service engineers/reps that achieved record-breaking performance metrics.* Lead multiple projects on the side for optimizing team performance while exceeding expectations at my assigned customers/current territory.Key Expertise:* Technical Leadership: Adept at diagnosing and resolving complex technical challenges for devices, diagnostics, and high-speed printing equipment.* Customer Relationship Management: Expert in building trust, resolving escalations, and implementing tailored solutions to meet client needs.* Operational Efficiency: Skilled in inventory optimization, compliance and field service coordination to minimize downtime and maximize results.* Mentorship & Training: Proven ability to onboard, coach, and elevate team members skills, ensuring alignment with organizational goals.

Listed skills include Medical Devices, Troubleshooting, Capital Equipment, Cross Functional Team Leadership, and 6 others.