Kristin Fortner Email & Phone Number

Las Colinas, Tx

In this role, I was responsible for various aspects of post-sales account maintenance and billing. I efficiently processed customer account updates, diligently resolving billing inquiries, and handling credits and adjustments. Implementing contractual pricing was a crucial part of my responsibilities. Moreover, I played a significant role in supporting the supervisor with day-to-day team management. I actively identified, communicated, and implemented process improvements, offering valuable mentorship and guidance to less experienced team members. Coaching the team to enhance performance and process adherence was a key focus. Proactively providing feedback and addressing team issues and reporting concerns were part of my regular duties. I recommended improvements to current processes and effectively managed the team's workload, time pool, and availability. Resolving escalated or unresolved orders was an essential aspect of my role. I facilitated team meetings and led training sessions to ensure the team's proficiency. Additionally, I managed and supported customer escalations daily, and in the supervisor's absence, I took on a leadership role. I provided direction to resolve technical and billing issues for both new and tenured employees, further contributing to the team's success.

Pantego, Tx

In this role, I was responsible for various financial and administrative tasks. I generated and collected invoices for corporate customers, ensuring timely and accurate billing. Additionally, I managed the collection of associate timecards and submitted them for approval from our vendors, ensuring accurate and timely payment for services rendered. A significant part of my responsibilities involved processing payroll for over 200 associates spread across 7 different regions, requiring precision and attention to detail to ensure timely and accurate compensation for employees. These tasks contributed to the smooth financial operations and effective workforce management within the organization.

Fort Worth, Texas, United States

In this role, I efficiently managed the financial aspects of the organization with a focus on accounts payable and receivable using QuickBooks software. I was responsible for generating invoices and processing payments for NASCAR and Corporate Executives, ensuring accurate and timely transactions. Additionally, when required, I assisted in reserving travel arrangements, utilizing various internet resources to ensure smooth travel planning. Another crucial responsibility involved overseeing the maintenance of Cingular cell towers and producing invoices for the services provided to Cingular. My role played a vital part in maintaining financial records, managing client transactions, and contributing to the smooth functioning of the organization's financial operations.

Hurst, Texas, United States

In this role, I played a crucial part in managing various administrative and financial tasks. I efficiently updated and submitted payroll for approval and payment to the corporate office, ensuring accurate and timely compensation for employees. Managing accounts payables was also a key responsibility, handling financial transactions for the office. I oversaw the procurement and monitoring of office supplies, ensuring a well-stocked and organized work environment. Additionally, I handled incoming phone calls, providing professional assistance by taking messages or directing callers to the appropriate person. E-mailing, faxing, and mailing invitations and company documents using Microsoft Excel and Word were regular tasks, while also producing the Manifest and other essential documents using Microsoft Office and Excel. On occasions, I verified, confirmed, rescheduled, and set appointments for other employees of the travel agency, ensuring smooth coordination and efficiency within the organization.