Kristen Shepherd Email & Phone Number

Long Beach, Ca, Us

United States

Beverly Hills, California, United States

-Managed multifaceted role for two nationally recognized accredited dual diagnosis addiction treatment centers, offering comprehensive care services.-Established strong rapport with clients from diverse backgrounds and demographics, fostering atmosphere of trust for open communication during counseling sessions.-Evaluated program effectiveness using data-driven assessments, leading to ongoing improvements in service delivery outcomes.Reduced relapse occurrences for clients through consistent follow-upappointments and support group referrals.-Exceeded monthly performance metrics consistently, contributing to success of call center operations.-Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.-Maintained detailed records of customer interactions, streamlining communication efforts between various departments.-Managed high call volumes while providing exceptional customer support and maintaining professional composure.

Dana Point, California, United States

-Played key role in two nationally recognized dual diagnosis addiction treatment centers, managing inbound calls and client screenings.-Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.-Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.-Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.-Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.-Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.-Exceeded monthly performance metrics consistently, contributing to success of call center operations.-Developed and updated databases to handle customer data.-Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.

Rancho Cucamonga, California, United States

-Contributed to success of nationally accredited dual diagnosis addiction treatment center by managing phone inquiries, promoting programs, and verifying insurance coverage.-Managed high call volumes while providing exceptional customer support and maintaining professional composure.-Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.-Offered comprehensive product knowledge to customers, empowering them to make informed decisions about their care,-Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.-Maintained detailed records of customer interactions, streamlining communication efforts between various departments.-Exceeded monthly performance metrics consistently, contributing to success of call center operations.-Processed debit and credit card and electronic check payments.-Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming positive experiences.-Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Yorba Linda, California, United States

-Conducted general data entry in an efficient and accurate manner through employment of excellent computer skills.-Administered the processing of invoices and the auditing of financial records for program participants. Leveraged expertise to perform all-purpose bookkeeping and utilizing broad and in-depth knowledge of accounting procedures.-Maximized customer and client satisfaction through the delivery of top-quality customer service and support.-Charted the creation and development of a wide variety of reports by generating various queries, compiling and organizing data, and evaluating and interpreting results.-Executed the efficient and effective processing of client payments, refunds, and cancellations.-Oversaw and carried out a wide variety of office duties, including filing, multi-tasking, and various other duties. -Orchestrated the training and mentoring of new employees of the Finance Department, including office orientation, job duties, computer software, and company policies and procedures.-Increased Volunteer Participation: Successfully implemented targeted recruitment strategies, resulting in a 20% increase in student volunteer participation in international programs, contributing to the growth and impact of the organization.-Implemented strategies for recruiting volunteers, including outreach to colleges, universities, and relevant organizations.-Facilitate orientation sessions to onboard volunteers and familiarize them with the nonprofit's mission, values, and program expectations.-Assess volunteer skills, interests, and goals to match them with appropriate conservation or community development projects abroad.-Maintain regular communication with volunteers and families, providing updates, answering queries, and offering support throughout their engagement.-Worked closely with travel agencies and local partners to organize logistics for volunteers, including travel arrangements, accommodations, and project-specific requirements.

High School Diploma

Associate'S Degree, Business Administration