- Account maintenance, problem or complaint case solving- Coordinate internal support from all departments/ factories supporting to provide better customer service- Order process including price/ quantity/ delivery date check, order entry in system, order confirmation- Set up BOM for new items including fix package, part number assignment, establish parts description in system- Marking type developing for new items including marking contents coordination, marking… Show more - Account maintenance, problem or complaint case solving- Coordinate internal support from all departments/ factories supporting to provide better customer service- Order process including price/ quantity/ delivery date check, order entry in system, order confirmation- Set up BOM for new items including fix package, part number assignment, establish parts description in system- Marking type developing for new items including marking contents coordination, marking A/W process and approval, marking type making follow up- Tooling for package developing for new items including layout/ sample collecting and sample approval follow up- Daily mail process including answering question/ inquiry process/ delivery coordination & update/ trouble shooting- Sales analysis/ report making/ month end closing related work- Key relationship:Internal – Intercompany in Brazil, Columbia, Chile, Argentina, Shanghai, Shandong and TaiwanExternal – 3PL partners- Product category: Hand tools Show less

- Manage on Customer Purchase Order, create the Sales Order and Back to Back Purchase Order in SAP system (Tao)- Perform Credit Check, create and issue credit notes and debit notes- Create the Statistical Goods Receipt and the invoice for the customer- Ensure OTIF fulfilment / Order tracking report in SAP, monitor performance weekly and resolve issues in line with the KPIs- Manage market returns both physical and documents accordance to the standard process as well as insurance… Show more - Manage on Customer Purchase Order, create the Sales Order and Back to Back Purchase Order in SAP system (Tao)- Perform Credit Check, create and issue credit notes and debit notes- Create the Statistical Goods Receipt and the invoice for the customer- Ensure OTIF fulfilment / Order tracking report in SAP, monitor performance weekly and resolve issues in line with the KPIs- Manage market returns both physical and documents accordance to the standard process as well as insurance claim processes- Ensure Order vs forecast check and related stock prioritization to ensure all customer requirements are met- Review month end reporting from Strategic Customer Partners on inventory/OTIF/SKU compliance for PreSOP - To liaise closely with Supply Team on inventory availability, shortages and ensure prompt and accurate communication to customers & distributors to manage all stakeholder’s expectations- Compile and review forecast consumption reports for internal Supply Chain Root cause meeting usage, with the aim to control/ manage customer orders against inventory availability- Key relationship:Internal – Sales in HK and Taiwan, Supply in Singapore, Shipping, Branding, Finance in HK and MalaysiaExternal – Customers, 3PL partners- Product category: Tobacco- Client based: Hong Kong, China and Taiwan Show less

- Prepare and provide shipping documents in line with customer requirements timely and accurately and to meet with the customs clearance requirements for terminal replenishments in different countries.- Primary contact with manufacturing plants, ship agents, Surveyors for issuance of appropriate documentations (e.g. OBLs, COO, etc.).- Handle Import and Export Letter of Credit for purchases and sales transactions.- Provide support to Logistics team on demurrage calculations, vessel… Show more - Prepare and provide shipping documents in line with customer requirements timely and accurately and to meet with the customs clearance requirements for terminal replenishments in different countries.- Primary contact with manufacturing plants, ship agents, Surveyors for issuance of appropriate documentations (e.g. OBLs, COO, etc.).- Handle Import and Export Letter of Credit for purchases and sales transactions.- Provide support to Logistics team on demurrage calculations, vessel vetting communication and logistics cost data analysis.- Provide operational support to spot purchase, spot selling and swap program in the region.- Back-up Customer Service colleagues from time to time and handle order entries and billing- Key relationships:Internal – Customer Service in HK, Shanghai and Japan, Logistic, Plants, FinanceExternal – Bank, Shipping Agents and Surveyors- Product category: Methanol- Client based: Asia Pacific Show less

- Account Servicing - To liaise and support overseas customers - Handle overseas orders and monitor production process- Arrange and coordinate shipment delivery, communicate with factory- Business Development - Sample book design and artwork creation- Ordering procedure review and make improvement- Daily administration work- Key relationships: Internal – Shipping and FactoryExternal – Overseas Customers and Freight Forwarding partners- Product category: Heat… Show more - Account Servicing - To liaise and support overseas customers - Handle overseas orders and monitor production process- Arrange and coordinate shipment delivery, communicate with factory- Business Development - Sample book design and artwork creation- Ordering procedure review and make improvement- Daily administration work- Key relationships: Internal – Shipping and FactoryExternal – Overseas Customers and Freight Forwarding partners- Product category: Heat Transfer Labels, Metal Seals, Plastic Seals, Hanger Accessories, Metals, Satin Tags, Household Products and Bikes- Client based: Worldwide Show less

- Account Servicing - To liaise and support overseas customers globally by emails and phones- Handle overseas orders in SAP system (Oracle)- Arrange shipment delivery- To liaise and support Sales for product development- To support Data Processing Team and IT to develop and improve SAP system- Key relationships: Internal – Data Process, Factories, Shipping, Warehouse, IT, Finance and Sales in HK and GermanyExternal – Overseas Customers, 3PL partners, Freight… Show more - Account Servicing - To liaise and support overseas customers globally by emails and phones- Handle overseas orders in SAP system (Oracle)- Arrange shipment delivery- To liaise and support Sales for product development- To support Data Processing Team and IT to develop and improve SAP system- Key relationships: Internal – Data Process, Factories, Shipping, Warehouse, IT, Finance and Sales in HK and GermanyExternal – Overseas Customers, 3PL partners, Freight Forwarding partners- Product category: Trims, Seals, Heat Transfer Labels, Buttons, Strings- Client based: Esprit Europe and HK and sub-line of Esprit from Worldwide Show less

- To liaise and support US office, 3PL partners and Testing Labs to ensure that all products meet the highest standards of quality and client’s requirements- To carried out inspection in 3PL partners prior to pass the factory audit from customer and report all the findings to US office and follow up- Conduct press-check in Mainland and Taiwan- To manage and supervise a team of inspector to carry out product inspection and factory audits- Quality management for all products and… Show more - To liaise and support US office, 3PL partners and Testing Labs to ensure that all products meet the highest standards of quality and client’s requirements- To carried out inspection in 3PL partners prior to pass the factory audit from customer and report all the findings to US office and follow up- Conduct press-check in Mainland and Taiwan- To manage and supervise a team of inspector to carry out product inspection and factory audits- Quality management for all products and samples- Sourcing, price negotiations and arrange sample testing in Global market- Key relationships: Internal – Merchandisers, QA, Shipping, US office and Inspection Team in China External –3PL partners, Testing Labs, Globe Suppliers- Product category: Pet Toys, Party Accessories, Children Jewelries and Watches, Kitchen Wares, Novelty Pens, Seasonal Products and Game Card Protectors- Client: K-mart, Kolh’s, Disney, Target, Wal-mart, Party City…- Client based: US Show less

- Set up a new branch with Kitchen and Floor Manager and a new team of staff- Perform trial business running and provide comments for improvement- Food preparation and serving- Recommend to promote to Sous Chef by Floor Manager and Sous Chef but revoke due to visa issues

- Account Servicing - To liaise and support overseas customers, 3PL partners and freight forwarder- Quotations, projects and samples co-ordination and follow up - Quality management on all production materials- Monitor production processes and QA in factories of 3PL partners in China- Arrange shipment delivery and preparation of shipping document pack with respect to said shipments- Key relationships: Internal – Finance and Sales in UKExternal – Overseas Customers… Show more - Account Servicing - To liaise and support overseas customers, 3PL partners and freight forwarder- Quotations, projects and samples co-ordination and follow up - Quality management on all production materials- Monitor production processes and QA in factories of 3PL partners in China- Arrange shipment delivery and preparation of shipping document pack with respect to said shipments- Key relationships: Internal – Finance and Sales in UKExternal – Overseas Customers, 3PL partners, Freight Forwarding partners- Product category: Academic, Children and Dairy books, Stationaries like card with card box and paper drawer and Calendars- Client based: US, UK, Australia and Japan Show less

- Started as Assistance Production Controller and promoted to Production Controller after 9 months- To liaise and support Sales in US, 3PL partners- Quotations, projects and samples co-ordination and follow up - Quality management on all production materials and monitor production processes- Key relationships: Internal – Shipping, Finance and Sales in US,External –3PL partners- Product category: Books and Calendars- Client based: US