Regional Technology Team Implementation As team grows, I had a new role not only responsible from kickoff plan creation and presentation to customer sign-off of project completion but also help mentee identify problems and lead mentee through problem solving process.Even in such a COVID19 situation, we are able to maintain 7 clients renewal projects and 3 new clients across region.

Reporting to Regional Technology Director, I was assigned to support implementation management and eventually took over direct management of the implementation. Supported regional client onboarding in new business in FY18. Achieved 6 new clients implemented with target revenue and record retention of 90%.Spearheaded the new design for a new onboarding model, Benefit Marketplace, created to raise online pre-define products and report process. By applying this new approach and implemented… Show more Reporting to Regional Technology Director, I was assigned to support implementation management and eventually took over direct management of the implementation. Supported regional client onboarding in new business in FY18. Achieved 6 new clients implemented with target revenue and record retention of 90%.Spearheaded the new design for a new onboarding model, Benefit Marketplace, created to raise online pre-define products and report process. By applying this new approach and implemented across the region, it reduces the whole implementation timeline from 8 months to about 6 months. Show less

 Following IT roadmap to develop new functions for revenue growth: - Lead and work together with business team to drive Smart HR module(a web-based application) deliver on time in 2018- Leading the first API module project with third party to address financial issue in Jun 2017 , A huge SKU increase, bring an advantage to our competitors- Responsible for new structure development in enroll module, with these new changes, an efficient benefit structure was implemented for 3 new win… Show more  Following IT roadmap to develop new functions for revenue growth: - Lead and work together with business team to drive Smart HR module(a web-based application) deliver on time in 2018- Leading the first API module project with third party to address financial issue in Jun 2017 , A huge SKU increase, bring an advantage to our competitors- Responsible for new structure development in enroll module, with these new changes, an efficient benefit structure was implemented for 3 new win clients with a total member size of 22k at the end of 2017 to earn market reputation Show less

 Bring my tech skill in the development of Smart Benefits, participate in client implementation as well as playing project coordinator role- Working closely with IT development team to deliver Flex benefit platform function with features matching business expectation in 7 months - Help to manage flex implementation and solution delivery of Voluntary Benefits business to success implied 22 clients including 5 migration case with a total member size around 50k in 2 years- Assists PM… Show more  Bring my tech skill in the development of Smart Benefits, participate in client implementation as well as playing project coordinator role- Working closely with IT development team to deliver Flex benefit platform function with features matching business expectation in 7 months - Help to manage flex implementation and solution delivery of Voluntary Benefits business to success implied 22 clients including 5 migration case with a total member size around 50k in 2 years- Assists PM to provides project oversight and facilitation for Steering Committee Meeting Show less

 Working in a Global team Microsoft Server Monitoring area as level 2 support to reduce IT cost:- Maintain and update support document, IT report and policy- Designed new excel status report to reduce daily work- Helped to monitor website server like SSL certification

 Act as level 3 support for problems resolution and complicated technical issues, focusing on CI(Continue Improvement) project- Supporting on-going service by analysis and estimating issues like data patching- Support end-users on MS Office, Win 7, Outlook- Handle IT training, provide necessary guidance to end user and manage user requests- Creating ETL(Extra-Transform-Load)assembly line to enhance monthly accounts sync up

 Being a code developer using .Net and SQL skill to complete vessel system- Using .Net skill to build web service according to tech design document- Complete technical detail design document