Executive MBA graduate and forward-thinker experienced in product management, strategy, visioning, innovation planning and R&D. Thought leader on Industry 4.0 topics, including the adoption of A.I. and emerging technologies in legal practice and property services.Specialist in the collation, digitisation and management of land, property and environmental data used in UK real estate transactions, with 20 years’ experience in the property search industry.Also specialise in Strategy Execution, Disruptive Strategy & Innovation Planning, and Sustainable Business Strategy. One of the earliest cohort members to achieve Harvard Business School's online Certificate of Specialisation in Strategy between 2019-2021.Support businesses in multiple sectors including PropTech, InsureTech, EdTech, FinTech, Investing and Renewable Energy, from M&A diligence to board advisory, PLCs and SMEs to start ups.Multi-award-winning Customer Experience director in B2B contact centre management, professional service delivery and digital transformation, with national Gold and Silver wins.Highly experienced in:• Product visioning, strategy and UX design• Product management, product marketing, copywriting and social media strategy• Developing lean operating processes and omni-channel customer experience teams• Mapping and reimagining end-to-end user journeys• Setting and tracking OKRs, KPIs & SLAs• Designing real-time dashboards/Power BI data insight suites• Managing change, optimising operations for efficiency• Coaching, mentoring and training• Senior leader and board member.