Information Manager
Chicopee, Ma
o Performed, supervised, and managed a variety of communications and information management (IM) tasks and activities including staff support, publishing, records, administrative communications, and workgroup management (information systems and technology support)o Managed electronic and manual publications and forms development, design, control, storage, and disseminationo Implemented procedures for manual and electronic creation, control, coordination, dissemination, and disposal of administrative communicationso Established and maintained offices of recordso Applied file cutoff procedures and disposed of and retrieved records. Operated and managed automated records information management systemo Operated and managed a records staging area for inactive records storageo Complied with Privacy Act (PA) and Freedom of Information Act (FOIA) procedures and provided assistance to ensure others complyo Operated the Base Information Transfer System and Official Mail Center using manual and automated systemso Performed workgroup management (information systems and technology support) functionso Managed hardware and software, and performed configuration, management, and initial diagnostics of information systemso Coordinated and documented information systems repairso Ran system diagnostics and determines cause of hardware and software failureso Removed and replaced components and peripherals to restore system operationo Installed and configured software operating systems and applicationso Provided customer service to assist in operation, restoration, and configuration of information systemso Developed and implemented web sites and pageso Managed and assisted others in content management of web sites and pageso Prepares and processes information systems requirements to support mission needso Monitored and managed information system security programs. Reported security incidents and formulates and applies corrective security procedures.