Kristoffer Hansson Gerdes Email & Phone Number

At Risika, our team's vision is to seamlessly integrate customer success with product innovation. As the Head of Customer and Product Success, I lead the charge in crafting product roadmaps and translating customer feedback into actionable features, empowering our engineering teams to deliver solutions that resonate with our user base.Our collaborative approach has sharpened my competencies in product management and customer engagement, ensuring Risika's offerings are not only cutting-edge but also customer-centric. With a strategic focus on customer acquisition and retention, we've fostered a culture of co-development, where every product iteration embodies the voices and needs of those we serve.

Listed skills include Crm, Business Process Management, Project Management, Software Projects, and 29 others.

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  Head Of Customer & Product Success

  Risika

  Sep 2024 - Present - Copenhagen, Capital Region Of Denmark, Denmark

  My new position as Head of Customer & Product Success is a hybrid role, where I still have all of my CS responsibilities, but am now also working closely with our Product and CTO, as a Product Manager.This hybrid role creates even more alignment between Risika and our customers, with a strong focus on co-development with our customers. Some of my key responsibilities, besides my current CS responsibilities, are: - Create product vision and roadmap for Risikas newest product - Facilitate customer interviews to collect feedback for the product team - Gather and prioritise product and customer requirements- Define product features and create actionable user stories- Align with engineering teams to support new feature development and improvements