Krish Thakkar Email & Phone Number

Salt Lake City, Ut, Us

Salt Lake City, Utah, United States

• Resolved an average of 50 trouble tickets per week, resulting in a 30% decrease in customer downtime and improved customer satisfaction.• Managed VLAN errors by conducting regular network audits and implementing proactive measures, resulting in a 25% reduction in network outages.• Implemented firewall and port configuration changes to enhance network security, leading to a 40% reduction in unauthorized access attempts.

Alpharetta, Georgia, United States

• Developed and executed to achieve optimization strategies in Comprehensive testing automation resulting in a 50% reduction in manual testing time and an 85% increase in overall testing accuracy using Gherkin and Karate• Automated, identified, and resolving 90% of billing regression tests before they impacted customers using Cucumber, IntelliJ and Mobaxterm• Led UI/UX testing initiative towards test design, resulting in a 20% improvement in user satisfaction scores and a 15% increase in customer retention rates using Postmates, Mongo Db, My Sql workbench and Python.• Restructured company's database architecture, optimizing data retrieval processes robust data integration, and reducing query response times by 40%.

Alpharetta, Georgia, United States

• Identified the correlation between Open-Source macroeconomic indicators and transaction volume of Fraud and identity products using data collection and analysis, allowing for 85 % accurate forecasting and planning.• Implemented machine learning algorithms to perform forecasts for Fraud & Identity products, increasing accuracy by 15% compared to previous forecasting methods as a part of model evaluation.• Conducted Root Cause Analysis and risk analysis of various fintech products to increase the successful transaction rate through the payments platform which helped in boosting the success rate by 2% on average per month.

Morgantown, West Virginia, United States

- Provided individualized tutoring in Business Calculus, helping students understand key concepts and problem-solving techniques.- Assisted students in writing and implementing machine learning algorithms, offering hands-on support with coding and statistical analysis.- Developed tailored lesson plans to enhance students' understanding of mathematical concepts and their practical applications in machine learning.- Guided students through complex mathematical models, ensuring clarity in topics such as derivatives, integrals, and optimization.

Morgantown, West Virginia, United States

• Engineered advanced statistical techniques to interpret data, analyze results and produce comprehensive reports and evaluated complex data sets to identify, analyze and interpret trends and patterns using R, Python, A/B testing, Pandas, and PyTorch• Designed a live analysis dashboard using key metrics and data pipeline to track real-time productivity data and predict customer behavior metrics and trends. Revised and narrowed analytical operations by 80% enhancing operational efficiency and forecasting accuracy using TensorFlow and scikit learn.• Collaborated with cross-functional teams to identify Key Performance Indicators (KPIs) and developed formulas to calculate individual and team productivity scores, leading to more accurate performance evaluations.

Alexandria, Virginia, United States

Morgantown, West Virginia, United States

Morgantown, West Virginia, United States

Food Delivery Chain

Salt Lake City, Utah, United States

Bengaluru, Karnataka, India

India

Master Of Science - Ms, Information Systems

Activities and Societies: Tek club, Sudo programGraduate Certificate in Business Analytics

Management In Information Systems, Management Information Systems, General

Activities and Societies: Indian Students Association, Desi Club, Management Information Systems AssociationMinor: Business Data.

Bachelor Of Science - Bs, Management Information Systems, General