Experienced Customer Service Leader | Dedicated to Quality and Team Success | MBA in Human ResourcesWith over 11 years of diverse experience in across various industries such as banking, Facility Management , Telecom , Retail and operations. I am passionate about driving excellence and fostering strong relationships. My journey has taken me through a range of roles, each contributing to my skills and approach in delivering exceptional service.🔹 Customer-Centric Leadership: As a Customer Service Team Leader at White Spot Cleaning Services LLC, I managed daily operations and championed a positive work culture. Collaborating closely with HR, I played a pivotal role in enhancing employee management processes, boosting team morale, and ensuring top-notch service delivery.🔹 Coaching and Development: In my role as a Sr. Customer Services Executive at TelePerfomance, I honed my coaching skills, training and empowering team members to excel. I am proud of my ability to handle multiple tasks seamlessly, leading to reduced turnaround times and improved overall performance.🔹 Sales Expertise: My tenure as a Retail Sales Advisor at Axiom Telecom, and later as a Sr. Sales Associate at Convergys India services Pvt. Ltd., equipped me with strong sales acumen and the ability to build enduring customer relationships. I consistently met performance benchmarks and received accolades for my contribution to team success.🔹 Strategic Approach: Working with IBM Global Process Services Pvt. Ltd. in F&A Operations, I managed diverse lines of business for a major healthcare company. My focus on understanding customer needs and offering tailored solutions led to a roster of loyal repeat clients.🔹 Education: I hold an MBA with a specialization in Human Resources from Sikkim Manipal University and a Bachelor's degree from Delhi University. My educational foundation has complemented my practical experiences, enriching my understanding of both theory and practice.🔹 Skills: My proficiency in team performance monitoring, problem-solving, communication, and complaint resolution has consistently contributed to my successes. I am committed to continuous learning and growth.Thank you for visiting my profile. I am excited to connect with professionals who share a passion for excellence and teamwork. Let's connect and explore opportunities to collaborate!Feel free to adjust and personalize the bio according to your preferences and any specific details you'd like to emphasize.