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Krishan Kumar Email & Phone Number
Customer Service Team Lead
at
Pantheon Development
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✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Service Team Lead
Location
Dubai, United Arab Emirates, United Arab Emirates
Company size
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Quick answer
Krishan Kumar is listed as Customer Service Team Lead at Pantheon Development, a company with 58 employees, based in Dubai, United Arab Emirates, United Arab Emirates. AeroLeads shows a matched LinkedIn profile for Krishan Kumar.
Krishan Kumar previously worked as Customer Care Team Lead at White Spot Cleaning Services Llc and Senior Customer Service Representative at Teleperformance. Krishan Kumar holds Master Of Business Administration (M.B.A.), Human Resources Management/Personnel Administration, General, B from Sikkim Manipal University, Gangtok.
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Pantheon Development
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Profile bio
About Krishan Kumar
Experienced Customer Service Leader | Dedicated to Quality and Team Success | MBA in Human ResourcesWith over 11 years of diverse experience in across various industries such as banking, Facility Management , Telecom , Retail and operations. I am passionate about driving excellence and fostering strong relationships. My journey has taken me through a range of roles, each contributing to my skills and approach in delivering exceptional service.🔹 Customer-Centric Leadership: As a Customer Service Team Leader at White Spot Cleaning Services LLC, I managed daily operations and championed a positive work culture. Collaborating closely with HR, I played a pivotal role in enhancing employee management processes, boosting team morale, and ensuring top-notch service delivery.🔹 Coaching and Development: In my role as a Sr. Customer Services Executive at TelePerfomance, I honed my coaching skills, training and empowering team members to excel. I am proud of my ability to handle multiple tasks seamlessly, leading to reduced turnaround times and improved overall performance.🔹 Sales Expertise: My tenure as a Retail Sales Advisor at Axiom Telecom, and later as a Sr. Sales Associate at Convergys India services Pvt. Ltd., equipped me with strong sales acumen and the ability to build enduring customer relationships. I consistently met performance benchmarks and received accolades for my contribution to team success.🔹 Strategic Approach: Working with IBM Global Process Services Pvt. Ltd. in F&A Operations, I managed diverse lines of business for a major healthcare company. My focus on understanding customer needs and offering tailored solutions led to a roster of loyal repeat clients.🔹 Education: I hold an MBA with a specialization in Human Resources from Sikkim Manipal University and a Bachelor's degree from Delhi University. My educational foundation has complemented my practical experiences, enriching my understanding of both theory and practice.🔹 Skills: My proficiency in team performance monitoring, problem-solving, communication, and complaint resolution has consistently contributed to my successes. I am committed to continuous learning and growth.Thank you for visiting my profile. I am excited to connect with professionals who share a passion for excellence and teamwork. Let's connect and explore opportunities to collaborate!Feel free to adjust and personalize the bio according to your preferences and any specific details you'd like to emphasize.
Current workplace
Krishan Kumar's current company
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Pantheon Development
6 roles
Krishan Kumar work experience
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Customer Care Team Lead
White Spot Cleaning Services Llc
- Worked for DAMAC PROPERTIES as Team Lead.
- Led daily operations, client intake, and staffing allocation, fostering a positive work culture
- Collaborated with HR to enhance employee management processes and policies.
- Conducted staff meetings for feedback and continuous service improvement.
- Monitored production processes, adjusted equipment, and ensured adherence to procedures.
- Created schedules, assigned tasks, and promoted teamwork for efficient workflow
Feb 2021 - Dec 2022
Senior Customer Service Representative
- Worked for DAMAC PROPERTIES as Team Coach in Contact centre.
- Handled basic inquiries and escalated issues, reducing turnaround time.
- Trained team members to deliver exceptional customer experiences.
- Monitored and utilized customer feedback to enhance service delivery
- Delivered exceptional performance across various communication channels in the contact centre.
Jul 2018 - Feb 2021
Retail Sales Advisor, (Du Franchise Store),
- Worked for Largest Telecom Company DU at a franchise store.
- Shared insights on products, optimizing sales chances.
- Built customer relationships for personalized service and loyalty.
- Illustrated product features to enhance buyer awareness.
- Ensured precise cash handling and store replenishment maintenance
Feb 2016 - Jul 2018
Senior Sales Associate
Convergys India Services Pvt. Ltd.
- Worked for CITI BANK CARDS.
- Consistently met performance benchmarks in all areas (Sales, NPS (Net promoter score) surveys and Easy to understand, Duration of calls and availability, accuracy, customer satisfaction).
- Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity
- Have been awarded the Legendary Knight Award for exemplary performance quarter, Superstar Performer several times and met the entire Tier – 1… Show more
- Have been awarded the Legendary Knight Award for exemplary performance quarter, Superstar Performer several times and met the entire Tier – 1 Metrics months after months. Show less
May 2012 - Oct 2015
Senior Practitioner-F&A Operations
- Worked with three LOB's F&A, Insurance Verification, Insurance Sales for largest Healthcare company MEDCO for US clients
- Addressed escalation emails concerning payment issues, incorrect postings, and duplicates.
- Managed work assignments, maintained a team dashboard, and ensured timely completion of allocated tasks.
- Provided training and mentorship to new team members, ensuring adherence to proper SOPs for payment processing.
Jul 2010 - May 2012
2 education records
Krishan Kumar education
Master Of Business Administration (M.B.A.), Human Resources Management/Personnel Administration, General, B
Sikkim Manipal University, Gangtok
Bachelor’S Degree, Art/Art Studies, General, B
FAQ
Frequently asked questions about Krishan Kumar
Quick answers generated from the profile data available on this page.
What company does Krishan Kumar work for?
Krishan Kumar works for Pantheon Development.
What is Krishan Kumar's role at Pantheon Development?
Krishan Kumar is listed as Customer Service Team Lead at Pantheon Development.
Where is Krishan Kumar based?
Krishan Kumar is based in Dubai, United Arab Emirates, United Arab Emirates while working with Pantheon Development.
What companies has Krishan Kumar worked for?
Krishan Kumar has worked for Pantheon Development, White Spot Cleaning Services Llc, Teleperformance, Axiom Telecom, and Convergys India Services Pvt. Ltd..
How can I contact Krishan Kumar?
You can use AeroLeads to view verified contact signals for Krishan Kumar at Pantheon Development, including work email, phone, and LinkedIn data when available.
What schools did Krishan Kumar attend?
Krishan Kumar holds Master Of Business Administration (M.B.A.), Human Resources Management/Personnel Administration, General, B from Sikkim Manipal University, Gangtok.
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