Krish Patel Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

Scope management. Controlling the work included in each assigned project, ensuring that all has been clearly scoped, budgeted and approved.Time management. Responsible for timely completion of work packages, daily standups and misc sequencing processes.Cost management. Planning, estimating and forecasting costs for projects to be completed within approved parameters. This includes resourcing and reconciliation.Documentation. Ensuring SoW’s, timelines, RAID’s, RACI’s etc. are written, presented, reviewed and approved in a timely manner ahead of project start.Communication and reporting. A key factor in projects, leading dailies/weeklies with all project members as necessary (internal/external/clients) to communicate progress, setbacks, risks, requirements and queries.

London, England, United Kingdom

Preparing documentation for new change requests and support requests including scope, quote, RAID, timelines.Facilitating intros and 'bigger picture' workshops to identify pain points and potential paths to the client's desired solution.Working with the in-house teams to deliver new features, platform upgrades and new builds to a range of charities across the UK.Daily budget monitoring, risk assessments, stand ups and catch ups/briefings into hectic diaries.Peer reviews of briefs, budgets, project plans and workstream planning for DPMs within the program.First line support processing client queries and issues.

London, United Kingdom

On top of my previous responsibilities for DNA Digital, I am now also responsible for the following:Improving workflow process amongst the project management team, implementing process to allow resource to transition between projects and misc urgencies.Preparing documentation for new change requests and support requests including scope, budget/quotes, RAID, timelines.Facilitating workshop days with clients to discuss current pain points and potential paths towards their desired solution.

London, United Kingdom

Responsibility, ownership and oversight for a single high-profile client at AIA Worldwide in order to deliver 71 fully responsive websites across various languages.- Preparing scopes relevant to the project’s current phase whilst ensuring costs are accurate, risks are assessed in depth and all assumptions are collated and listed for the end reader to confirm before the project start date.- Managing resource allocation in-sync across the UK, USA, and India. As multiple resources are contributing from different time zones, work packages must be planned in detail, preventing any overlap of tasks.- Communicating issues and requirements to relevant team members in regards to design, technicalities and analytics/metrics.- Point of contact for the high-profile client including weekly progress updates and tracking/resolving issues as they arise.

United Kingdom

Ownership and responsibility of all small to medium sized website development projects at DNA Digital.- Creating and maintaining project plans as and when tasks are completed or delayed.- Coordinating tasks with multiple development teams.- Communicating deadlines and expectations effectively to internal/external team members and clients.- Sending updates across to all relevant project members.Also, as the support coordinator I oversaw all problems reported by our clients to ensure the following was done:- Tracking all communication between the support team and our clients.- Confirming receipt of reported client issues or queries.- Scheduling in time with the correct team accordingly to ensure the problem is resolved ASAP, within the agreed SLA.- Ensuring any updates/bug fixes are reviewed before returning to the client.

London, United Kingdom

As the primary technical support resource at DNA Digital I was responsible for completing a wide range of tasks both internally and for our clients.An outline of my responsibilities:- Helping members of the team with any technical issues (Emails not working, computers running slowly, setting up new hard/software).- Keeping all systems up to date.- Resolving problems with our clients' websites over the phone, via email or scheduled meetings.- Escalating problems to the correct teams if I am unable to help.- Ensuring all clients are kept up to date and are responded to within a reasonable time.- Website testing and bug fixing.