Handling 17 Properties and 300 rooms• Ensure all hotels maintain the highest quality as per the Treebo standard.• Responsible for training, performance development and motivation of Front office, House Keeping staffs.• Handling guest complaints and escalations and resolve them within timeline.• Responsible for OTA rates, group queries and Banquet functions.• Responsible for partner management and resolution of their queries.• Responsible for P&L and monthly settlement along with month end reports.• Responsible for conducting daily, weekly and monthly audits in respective properties to maintain 100% quality.• Responsible for R & M and any up gradation if required in hotels.• Responsible for maintaining the highest NPS score and minimize the disaster ratio.

• Handling 6 Properties and 120 rooms• Ensure all hotels maintain the highest quality as per the Treebo standard.• Responsible for training, performance development and motivation of Front office, House Keeping staffs.• Handling guest complaints and escalations and resolve them within timeline.• Responsible for OTA rates, group queries and Banquet functions.• Responsible for partner management and resolution of their queries.• Responsible for P&L and monthly settlement along with month end reports.• Responsible for conducting daily, weekly and monthly audits in respective properties to maintain 100% quality.• Responsible for R & M and any up gradation if required in hotels.• Responsible for maintaining the highest NPS score and minimize the disaster ratio.

DUTIES AND RESPONSIBILITIES:Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest’s.Assists in VIP’s arrival departure in absence of guest relation officers.Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour.Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests.Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- showsPrepares and checks for VIP’s arrival and escorts guests to rooms.Co-ordinates with all departments concerned in order to maintain Front Office functions properly.Handles guest complaints and other related problems and reports on the Assistant Manager’s log book.Assists reception, business centre, cashier, concierge and bell captain during they are busy.Answers guests inquires, handles complaints and attend to the needs of the guests.Approves and sign for allowances, rebates etc., as required by Front Office Cashier.Authorizes charges to be made for late departures and/or compliments on them.Promotes and maintains good public relations.