Krishan Siew Email & Phone Number

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Vancouver, Canada Area

Vancouver, Canada Area

Vancouver, British Columbia, Canada

As a CX advocate, I nurture two-way conversations between companies and their customers that lead to meaningful relationships and actionable insights. Our customers access this relationship capital to answer their most important business questions and challenges.- Day-to-day manager of a portfolio of accounts across multiple industries (Technology.

Vancouver, British Columbia, Canada

• Home Access project – Lead and coordinated with the Network, Security and Database teams to build, test, configure and deploy an external network infrastructure required to externally host the Workbrain software.
• Employee Self Serve project – Lead deployment of new workforce management application that transitioned corporate teams from manual scheduling and time keeping processes to… Show more
• Employee Self Serve project – Lead deployment of new workforce management application that transitioned corporate teams from manual scheduling and time keeping processes to an automated Self-Serve system.
• Business Analysis: Mapped out user experience and technical requirements for “Home Access Project”. Identified existing functional gaps in system and employee access issues.
• Data Validation: Performed validation on data in three separate system environments in order to determine Go/No Go-Live for Quick Call – Automated Shift Assignment project.
• Client Support: Supported clients through the transition, from existing processes and system to the new automated state. Including training sessions on new system, as well as technical support. Show less

Burnaby, British Columbia, Canada

• Document and report on client request order workflow to provide continuous process improvements
• Provided statistical performance reporting and application support for the management team of IBM Tivoli Endpoint Manager and Maximo by monitoring issues as required.
• Responsible for on boarding with training new staff on functionality of systems utilized
• Offer technology consultation for clients through the review and assessment of client requests for hardware and software in a… Show more
• Offer technology consultation for clients through the review and assessment of client requests for hardware and software in a clinical environment
• Facilitated basic IMITS projects by coordinating the necessary departments.

Coquitlam, British Columbia, Canada

• Maximized customer satisfaction by analyzing and diagnosing each scenario to construct and provide a solution based on technical knowledge, nine years of in store experience and providing customer solutions
• Aided in achieving department target sales by responding and managing several customers’ demands simultaneously while providing adequate product knowledge and sound advice

Coquitlam, British Columbia, Canada

• Facilitated troubleshoot situations by directing customers to products that are customized to their needs while ensuring the best experience at home is received
• Increased customer retention by applying knowledge of both commercial and residential industries to consult single family customers to larger corporations within the Lower Mainland of B.C

Coquitlam, British Columbia, Canada

• Appointed to lead a team of 8 employees to improve the employee experience by understanding needs of approximately 100 staff members and actively responding to the areas which required improvement
• Developed a fun work environment by ensuring each individual contributed to meeting organizational goals and had a voice within the store by embracing and living the Best Buy value “Have fun while being the best”

Coquitlam, British Columbia

• Exceeded sales goals and business objectives by supervising ten or more employees simultaneously in a fast pace and demanding retail environment
• Implemented and developed successful business plans by analyzing previous financial performance and team behavior to determine subsequent month’s goals and objectives
• Made sound business decisions by evaluating and utilizing reporting metrics such as revenue goals, gross margin, service attach rate and Customer Service Index… Show more
• Made sound business decisions by evaluating and utilizing reporting metrics such as revenue goals, gross margin, service attach rate and Customer Service Index score
• Ensured high standard of employee product knowledge by training on Best Buy CARE + sales tactics and enforcing electronic learning to provide customers with the most current information on store services and products
• Created and facilitated customer service role plays to aid in the development of employees’ soft skills by identifying areas of opportunity for each employee and contributing to the annual performance reviews

Bachelor Of Business Administration (Bba), Marketing And Operations Management

Bachelor of Business Administration. Focus in Marketing Strategy and Operations Management - Supply Chain and Sustainability.

Web Development Fundementals, Web Development