Krishanth B Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

• Partnered with cross-functional teams, including Operations, HR, Payroll, and tech teams, to provide excellent customer service for pay-related issues.• Building effective relationships with regional and global stakeholders and third-party vendors.• Partnering with Legal, Compliance, and HR partners to implement policy-related changes and remove pay defects.• Managing daily HR operational tasks, including supervising ticket volume, escalations, and quality reports to meet service… Show more • Partnered with cross-functional teams, including Operations, HR, Payroll, and tech teams, to provide excellent customer service for pay-related issues.• Building effective relationships with regional and global stakeholders and third-party vendors.• Partnering with Legal, Compliance, and HR partners to implement policy-related changes and remove pay defects.• Managing daily HR operational tasks, including supervising ticket volume, escalations, and quality reports to meet service level goals.• Actively participating in driving a continuous improvement culture through KAIZEN and LEAN projects, identifying and eliminating barriers to accuracy, productivity, and quality.• Creating multiple Correction of Errors (COE) and Root Cause Analysis (RCA) documents for executive escalations, contributing to problem-solving tasks.• Communicating policies to associates and SMEs, ensuring compliance and consistency, and taking corrective action as necessary.• Developed and implemented training programs to improve team quality and productivity.• Led multiple high-impact time-related projects and implemented new tools to eliminate pay defects.• Worked closely with multiple time-related systems like people portal, Kronos, Badge scans and ADP/Payroll tools.• Specialized in time and attendance processes for the US, India, UK, and Canada, ensuring precise payroll and policy adherence.• Developed and mentored a team of approximately 30 members, providing direction, performance management, career growth planning, coordination, and evaluation.• Achieved performance goals and objectives aligned with organizational development.• Managed supervisory responsibilities, including shift and resource planning for 24/7 workforce availability, interviewing, training, and motivating employees.• Led high impact HR projects to reduce the TTR for customer resolution. Show less

Bengaluru, Karnataka, India

• Partnered with HR-Ops team to discuss error trends and reduce pay impacting errors.• Updated SOPs in line with identified error trends and implemented multiple quality-control mechanisms for existing and new projects.• Analyzed quality and performance data to support operational decision-making.• Assessed process gaps to evaluate quality standards.• Conducted quality audits and provided feedback to team managers regarding any deficits. • Worked as the point of contact for… Show more • Partnered with HR-Ops team to discuss error trends and reduce pay impacting errors.• Updated SOPs in line with identified error trends and implemented multiple quality-control mechanisms for existing and new projects.• Analyzed quality and performance data to support operational decision-making.• Assessed process gaps to evaluate quality standards.• Conducted quality audits and provided feedback to team managers regarding any deficits. • Worked as the point of contact for organizing quality sessions for the Operations team, facilitating discussions on error patterns.• Successfully completed Green Belt Process training, displayed expertise in process improvement and quality management.• Primary QA POC to drive automation and workforce reduction projects, resulting in saving approximately 20 Head Counts efforts per year.• Introduced robust quality controls to decrease pay defects by around 10,000 instances, addressing a substantial volume of customer queries efficiently. Show less

Bengaluru, Karnataka, India

• Managed Service Level Agreements (SLAs) to ensure timely and efficient service delivery.• Conducted thorough quality audits to uphold and enhance process standards, ensured adherence to established quality benchmarks.• Provided comprehensive metrics reporting to team managers, offering insights into key performance indicators and recommended improvements for optimal team performance.

Bengaluru, Karnataka, India

• Provided dedicated support in 24/7 shifts to manage HR volumes within SLA, ensuring seamless operations and responsiveness.• Maintained exceptional 100% utilization, upholding efficiency without compromising SLA and quality metrics.• Acknowledged with multiple performance awards for consistently delivering outstanding results and exceeding expectations.