Seasoned professional with 15 Years experience in Consulting, Presales/Solutioning, Practice management with expertise in presales,IT/Business growth strategy, new service offerings across geos, verticals and customer segments and business process transformation.Broad-based experience and hands-on skills in the field of IT infrastructure, technology consulting, system integration, service operations, stakeholder management, presales and Leading/Assisting Team of technical resources.Professional Competencies • Drive Strategy to associate the Business and IT• Clear end to end accountability for the delivery• Drive for results • Deliver adaptable outcomes to customers• Apply standards, tools and best practice used to analyze and create descriptive design• Team Leadership, Cross Boundary Collaboration, Strategy• Deliver proactive onsite & Offshore support and knowledge transfer to the customer • Deliver proactive Health Checks (HC) and advisory assistance to customer on Microsoft Products and Solutions. This involves, but is not limited to sharing MS best practices and analyzing the customer environment and setup against the best practices. • Deliver educate services (workshops and chalk talks) to Microsoft customers. • Manage critical customer escalations by maintaining clearly documented action plans, clear and consistent communication and documentation. • Evaluate new business opportunities within customer organizations. • Root cause analysis and resolution for issues encountered with MS products and solutions.• Maintain deep knowledge of latest products and configurations of Enterprise Customers by continuously increasing Technical knowledge. • Collaborate and Lead Team to deliver a high quality service.
Listed skills include Active Directory, Itil, It Service Management, Windows Server, and 13 others.
