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Ma. Krishcha Harley San Miguel Email & Phone Number

Consultant @ VGW | Marketing Campaigns, Team Leadership, Customer Relationship Management at VGW
Location: Metro Manila, National Capital Region, Philippines 6 work roles 1 school
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Current company
VGW
Role
Consultant @ VGW | Marketing Campaigns, Team Leadership, Customer Relationship Management
Location
Metro Manila, National Capital Region, Philippines
Company size
329 employees

Who is Ma. Krishcha Harley San Miguel? Overview

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Quick answer

Ma. Krishcha Harley San Miguel is listed as Consultant @ VGW | Marketing Campaigns, Team Leadership, Customer Relationship Management at VGW, a company with 329 employees, based in Metro Manila, National Capital Region, Philippines. AeroLeads shows a matched LinkedIn profile for Ma. Krishcha Harley San Miguel.

Ma. Krishcha Harley San Miguel previously worked as Consultant at Vgw and Account and Marketing Manager at Isoftbet. Ma. Krishcha Harley San Miguel holds Bachelor'S Degree, Communication And Media Studies from Polytechnic University Of The Philippines.

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Email format at VGW

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VGW

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Profile bio

About Ma. Krishcha Harley San Miguel

Experienced VIP Officer with a demonstrated history of working in the gambling & casinos industry. Skilled in Customer Relationship Management, Marketing, Team Leadership, VIP Management and Customer Service with a Bachelor's degree focused in Communication and Media Studies from Polytechnic University of the Philippines.

Current workplace

Ma. Krishcha Harley San Miguel's current company

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VGW
Vgw
Consultant @ VGW | Marketing Campaigns, Team Leadership, Customer Relationship Management
australia
Website
vgw.co
Employees
329
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6 roles

Ma. Krishcha Harley San Miguel work experience

A career timeline built from the work history available for this profile.

Consultant

Current
Vgw
Feb 2018 - Present

Account And Marketing Manager

Isoftbet
  • Design and implement Marketing Campaigns for games optimization.
  • Ownership of promotion campaign development, execution and analytics.
  • Prepare marketing analysis on account status, highlighting key areas of opportunity.
  • Maximise client’s potential through understanding their business and analyzing their commercial strategies.
  • Build and maintain strong, long-lasting customer relationships.
  • Attend and represent the company at business exhibitions.
Feb 2017 - Feb 2018

Club And Vip Team Manager, Customer Service Division

Paragon Icc , A Playtech Company
  • Ensure a harmonious working environment and delegate duties to all the team members.
  • Prepare monthly/annual report presented to the Management including but not limited to Team’s Statistics and key areas of growth.
  • Evaluate the performance levels of each Team Member by identifying their strengths and weaknesses.
  • Monitor team’s performance providing regular coaching to increase productivity.
  • Handles escalations which includes but not limited to – Account Closure Requests, Complaints, Responsible Gambling, and Payments issues (Deposit and Withdrawals).
  • Proficient user of Playtech IMS Backoffice Admin.
Apr 2015 - Jan 2017

Shift Manager, Customer Service Department

Paragon Icc , A Playtech Company
  • Responsible in cascading information and ensuring effective communication of processes and procedures within the team.
  • Handles and resolves escalations which includes withdrawal requests queries, account closure requests, responsible gaming, bonus terms, unverified bonus promotions and any other casino-related issues.
  • Serves as the point of contact on shift across relevant departments.
  • Shift monitoring to ensure agents welfare and that procedures and quality standard are adhered to real-time.
Jan 2011 - Apr 2015

Vip Manager, Customer Service Department

Paragon Icc , A Playtech Company
  • Responsible in delivering the highest level of customer service to our VIP Customers via all communication channels inclusive of chat, phone and email.
  • Responsible in retaining high-value VIP Customers and focus on increasing VIP engagement and wagering activity.
  • Worked collaboratively with the relevant departments ensuring customer queries are resolved to the mutual satisfaction of VIP Customers and the business.
  • Responsible in tailoring custom promotions on VIP Customers that suits their profile or over-all activities.
  • Responsible in issuing/crediting weekly bonuses/rewards on VIP accounts that queues in massively via chat *VIP customers are due for a weekly reward provided they met the required amount of deposit and bet per week.
  • Responsible in satisfying current VIPs and identifying inactive VIPs to revive and retain them.
Jan 2009 - Jan 2011

Casino Chat Support, Customer Service Department

Paragon Icc , A Playtech Company
  • Responsible in providing immediate assistance to new customers with queries that includes but not limited to Brand's T and Cs, payment solutions, withdrawal processing time and wagering requirements.
Jun 2008 - Jan 2009
Team & coworkers

Colleagues at VGW

Other employees you can reach at vgw.co. View company contacts for 329 employees →

AR Alfonso Roberts Alfonso Roberts Colleague at Vgw Warsaw, Mazowieckie, Poland, Poland View → DK Dayna Kohn Dayna Kohn Colleague at Vgw Greater Sydney Area, Australia View → MG Madelon Gardea Madelon Gardea Colleague at Vgw Toronto, Ontario, Canada, Canada View → SA Simon Antonio Simon Antonio Colleague at Vgw Greater Perth Area, Australia View → DL Debbie Lai Debbie Lai Colleague at Vgw Sydney, New South Wales, Australia, Australia View → AK Alex Kapos Alex Kapos Colleague at Vgw Kinglake Central, Victoria, Australia, Australia View → NP Neil Pearce Neil Pearce Colleague at Vgw Greater Perth Area, Australia View → JB Jeanne Bajaro Jeanne Bajaro Colleague at Vgw Cavite, Calabarzon, Philippines, Philippines View → GH Gabriel Hung Gabriel Hung Colleague at Vgw Greater Sydney Area, Australia View → MF Michael Flores Michael Flores Colleague at Vgw Metro Manila, National Capital Region, Philippines, Philippines View →
1 education record

Ma. Krishcha Harley San Miguel education

FAQ

Frequently asked questions about Ma. Krishcha Harley San Miguel

Quick answers generated from the profile data available on this page.

What company does Ma. Krishcha Harley San Miguel work for?

Ma. Krishcha Harley San Miguel works for VGW.

What is Ma. Krishcha Harley San Miguel's role at VGW?

Ma. Krishcha Harley San Miguel is listed as Consultant @ VGW | Marketing Campaigns, Team Leadership, Customer Relationship Management at VGW.

Where is Ma. Krishcha Harley San Miguel based?

Ma. Krishcha Harley San Miguel is based in Metro Manila, National Capital Region, Philippines while working with VGW.

What companies has Ma. Krishcha Harley San Miguel worked for?

Ma. Krishcha Harley San Miguel has worked for Vgw, Isoftbet, and Paragon Icc , A Playtech Company.

Who are Ma. Krishcha Harley San Miguel's colleagues at VGW?

Ma. Krishcha Harley San Miguel's colleagues at VGW include Alfonso Roberts, Dayna Kohn, Madelon Gardea, Simon Antonio, and Debbie Lai.

How can I contact Ma. Krishcha Harley San Miguel?

You can use AeroLeads to view verified contact signals for Ma. Krishcha Harley San Miguel at VGW, including work email, phone, and LinkedIn data when available.

What schools did Ma. Krishcha Harley San Miguel attend?

Ma. Krishcha Harley San Miguel holds Bachelor'S Degree, Communication And Media Studies from Polytechnic University Of The Philippines.

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