Kris L. Herring, Mba Email & Phone Number

Aurora, Co, Us

Fairfax, Virginia, United States

Aurora, Colorado, United States

Primary responsibility is to be the main point of accountability to clients and partner with client contacts assigned to my portfolio. This includes overall strategic direction of the account, overall profitability, contract negotiations, reporting, policy benchmarking, and relationship management.

Aurora, Co

Initial point of contact responsible for inbound leads and guiding prospective clients interested in global mobility services through the buying process while combining direct sales and working through the agent partner network. • Maintain consistent, professional and effective contact with prospects (via both telephone and in-person meetings)• Blend inbound and outbound sales calls for maximum efficiency• Engage leads from multiple sources• Contact prospective purchasers• Conduct follow-up calls• Respond to inquiries about SIRVA Relocation's programs and services• Conduct telesales interviews with prospects - discuss their needs, recommend appropriate solutions, provide accurate program costs and initiate sales• Maintain organized and consistent input to salesforce.com• Network with operations teams to meet the immediate needs of the customer• Meet established sales goals• Provide consultation on policy development and current industry trends

Greater Denver Area

Experienced global corporate relocation professional that manages a service delivery team and client relationships (4 = $80+ mil total relocation spend) for outsourced relocation services. Responsible for training, coaching, and development of service delivery team; ensuring consistent quality and client/transferee satisfaction; demonstrated ability to provide proactive solutions to clients through policy development and benchmarking, industry trends, and cost saving initiatives; and overall client relationship management and retention.

Responsible for training and development of domestic/international consultants to deliver consistent high quality service to customer and clientInterface with relocation suppliers and client contacts to provide issue resolution, report generation, billing and payment issuesRepresent and consult on behalf of the company at senior and executive level, internally, and externallySuccessfully developed and implemented in-house home sale program (BVO) that was previously outsourced, leading to company savings of approximately $55,000Designed and implemented the performance survey program to measure, report and enhance the quality of the relocation services delivered by Odyssey consultants

Responsible for the business-to-business relationship between clients and AIReS and balancing the needs/expectations of bothTransition and implementation of new and existing clientsProvide client support services to ensure the overall success of the client relationshipComplete formal client performance reviews to ensure AIReS performance is meeting or exceeding all expectations & SLAsProvide leadership and direction to the rest of the operations team to ensure the success of the program and relationshipAssist and lead the re-negotiation/renewal of client service agreements and discovering additional service options

Manage client relationships on a tactical and strategic basisResponsible for ownership, development & implementation of strategies to develop each client account (38 clients = $2.1 million)Recognize opportunities for account penetration & develop revenue opportunities for Domestic/International Assignment ServicesManage expenses to meet budget guidelines and monitor the accuracy and timeliness of client expense processingDevelop and maintain all pertinent records and ad hoc reports for management review and decision makingManagement of special projects including client training, trade conferences, webinars, etc.

Bs In Marketing, Business Administration, Marketing, Pre-Law

Mba, Business Administration

As In Economics And Business Administration, Economics, Accounting, Business Administration, Law

One-year certificate in Supervisory Management