Krishma Gehani Email & Phone Number

United Arab Emirates

Dubai

Ajmer, Rajasthan, India

“Assistant Order Execution Supervisor”July 2010-September 2010“Customer Support Supervisor”October 2010-March 2012“Telesales Supervisor and Travel Desk Coordinator”March 2012-December 2013Order Execution:Updating customer databases in CRM. Entry of Sales Orders in ERP&CRM. Emailing Order Acknowledgements to customers once the order is booked as an acceptance of their order.Coordinating between internal departments[Finance, Supply, Planning,Marketing and Purchase].Generating Supply order process sheets[stating delivery dates, paymentterms, road permits, stages to take the order to[manufacturing/procurement], dispatch destination.Maintaining Folio’s of all Sales Orders with customer PO’s, copy of Sales Order, Supply Process sheet&an email copy of the OrderAcknowledgement sent to customer.Maintaining registers with details of order, which department is responsible for the delivery of the goods to the customerCustomer Support:Attending to customer’s queries via phone and email.Generating trouble tickets against customer’s complaint in CRM.Working on sorting customer’s complaints by following up within internaldepartments and replying back to customer within the dayTelesales:Offer followups on quotations sent by offer team.Coordination with Product Managers for technical &commercial queries from customer.Conversion of quotations to Sales Orders and submitting reports to reporting managers on sales doneTravel Desk Coordinator:Booking Domestic Air, Train tickets;Tallying CC Statements for tickets booked;submitting statement to AC's for Cheque;Arranging cheque submissions to respective companies.Arranging Foreign Trips (Booking Foreign Air Tickets via Websites / Agents,Arranging Visas,Arranging ForeignExchange, Preparing Itineraries).Preparing Cumulative Monthly Phone bills Statements of the company,submitting the statement to Accounts for Cheque Preparation; Arrangingcheque submissions to respective telecom companies.

Dubai, United Arab Emirates

Summary: To process orders onto the ERP system[Orion] with a view to actas the link between the Customer and the Sales department. To update allcustomers on the status of deliveries of their products.Essential Functions:Order Processing: Logging in quotation to prepare a sales order[SO] from thesales coordinator as per order received from Product Manager. Updating shipto address and end user information. Order release from holds and financerelease.Coordination: Coordinating with logistics department for placing back-to-back orders if any or stock orders for the SO. Coordinating with respectiveproduct managers for timely invoicing and deliveries to customers.Coordinating with 3PL[Aramex] for freight forwarding and deliveries forshipments.Reporting: Updating Order status to customers on weekly basis, to completetarget invoicing by end of the month. Invoicing forecast to be given to therespective Business Unit and Line Managers on a weekly basis. KPA sheet tobe updated on a weekly basis for the line manager to calculate OTE[on targetearnings].Handling customer calls regarding pending order status and expecteddelivery schedules.

Dubai, United Arab Emirates

Presales activities: Sourcing best prices from various local vendors for allproducts (HP, IBM, Symantec, Kingston, BENQ, consumables, etcPost Sales activities: Order entry using ERP system [Great Plains] uponreceiving Purchase Order from the customer.Details pertaining to customer contacts, delivery locations, credit terms arethen updated in the Order Tracking: Regular follow-ups on the orders tocheck whether the items have arrived in stock and if they have then theyhave to be dispatched to the customer and partial/ complete invoicinginstructions have to given to the operations.Coordination: Overall co-ordination with all the internal depts. on behalf ofthe Salesperson assigned regards to various aspects of SOP.Reports: Preparing reports for pending sales orders, pending invoices andsubmitting them to the management on a monthly basis.

Dubai, United Arab Emirates

Dealing with clients all over the UAE including the consumer electronics andthe power retailers.Checking product presence, availability and visibility at their respectiveoutlets, getting orders and executing the same.Planning promotions and incentive schemes in order to help increase thesales of my products.Deciding on marketing strategies.

Dubai, United Arab Emirates

Marketing the products related to Information Technology and OfficeAutomation and achieving the target set by the organization.Dealing with different corporate and various organizations and convincingthem to purchase our products. Thus selling to them as well.Sending quotes and tenders for various enquiries coming from local as wellas from international Firms.Participating in Gitex Shopper and selling the goods and promoting thebrands Like Hp, Acer, Toshiba Etc.

Master Of Business Administration (Mba), Marketing

Bachelor Of Business Administration (Bba), Marketing

Hsc, Marketing

Bachelor Of Business Administration - Bba, Marketing/Marketing Management, General