Strong knowledge of the administration of Salesforce Sales and Service Clouds including general object/page/field configuration, Lightning Flow, workflow rules, validation rules, Process Builder, reports/dashboards and security controls.Gather requirements and participate in cross-functional teams to address strategic business issues involving CRM and business operations to ensure Salesforce.com optimizationCustomization and Maintenance of Third Party Integrations such as Conga Composer, DocuSign, Steelbrick, FinancialForce,Pardot and Avalara.Integration with Internal Application using Web Service Callouts.Ensuring optimal performance of Salesforce systems and products while ensuring data integrity.Maintain Visualforce pages, Apex classes, triggers and writing SOQL/SOSL queries.Worked with Business/Vendors on Requirement Gathering for Implementation of new Billing System,Decommisioning old system incuding Data Migration and Lightning Rollout on an aggressive timeline.Provide Support to Executives, Sales and Account Management teams from Reports,Dashboards to other ad-hoc requests.Proficient with Data Loader and Workbench.Enabling business rules, workflows via Salesforce Process Builder,Workflow rules, Lightning Flows.Used SharePoint, JIRA/Confluence for user stories and maintaining user guides for Training.Experience with various Release/change management methodologies, including change sets, source control, and familiar with Gearset and Copado Essentials.Experience with ETL tool such as Informatica.

Supported and administered Salesforce users & CPQ instances across North America for residential and commerical businesses.Managed business requests within the SLA and provide prompt support to end users to resolve issues with Salesforce and other related applications like Broker, Billing and ADT legacy systems.Investigated incidents touching all Sales-related applications, including: Telemar, Salesforce.com, CPQ (IBM Sterling quoting tool), Mastermind (billing system), and DocuSignCommunicate with external vendors/partners to ensure the efficient delivery of contracted products and services.Configure Complex Bundles and Product Rules and was responsible for resolving any pricing issues.Created Support materials specific to the user/product line.Used SOQL and SOSL with consideration to governor Limits for data manipulation needs of the application using platform database objects

Expertise in Administration, Configuration, Customization and Support experience on salesforce.com Proficient in supporting advisor and shareholder systems, Order Management and other financial suite of applications hosted on Linux platform.Administered, customized and configured Salesforce features including but not limited to Profiles, Roles, Users, Page Layouts, Workflows, Reports, Dashboards, Objects, Fields, Record Types, Validation Rules, and Approvals.Experience working with salesforce.com sandbox and production environments.Involved in supporting and fine tuning integrations including components like Informatica Power Center, Informatica Cloud, SQL*Server Backup Database, Content Management and document text Indexing (Documentum, FAST Search Server and InputAccel), RIVA CRM integration between salesforce and outlookExperience performing data analysis roles and used tools: Apex Data Loader, Informatica, Demand Tools, Import Wizard, Workbench and Excel for data analysis, transforming, importing and exporting.Experienced looking at the Java code, stack trace coordinate with Development and other infrastructure teams in debugging issues to restore service with minimal interruption. Well versed with on premise infrastructure integration for Salesforce.com using Force.com platform, XML, Web Services (SOAP, REST) and third party packages.Working with Salesforce and other Dev teams and coordinating user stories through daily standup and release meetings.

Primary responsibilities included supporting and building new tools/processes for the securitized Products group within Fixed Income.Develop automation tools for application deployment, maintenance of existing systems & batch process monitoring.Build automation tools and support the intraday/ nightly batch process. Involves liaising with IT operations and development.Experience working on Grid Architecture on Linux Environment. Developed number of Perl scripts that are part of bond pricing & risk generation process.Installed and configured Ganglia agent on Pricing and Risk engine PROD machines.Integrated and supported 3rd party tools like Winfits, Polypath, Tradeweb, Bloomberg