Sr. Technical Cosultant
Cisco
Dec 2021 - Dec 2023
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Krishna Kumar M Email & Phone Number
Sr. Technical Consultant-3x AWS / 3x Microsoft Certified | PMI-CAPM| PSM-1| ITILv3 Foundation| ServiceNow Admin| 3x OCI-2023-Certified Foundations Ass.| @Ex-Cisco (TAC) | Ex-CTS| Ex-Conneqt (TATA BSS)| AWS DeepRacer
1 work email found
@cognizant.com
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 57%
Role
Sr. Technical Consultant-3x AWS / 3x Microsoft Certified | PMI-CAPM| PSM-1| ITILv3 Foundation| ServiceNow Admin| 3x OCI-2023-Certified Foundations Ass.| @Ex-Cisco (TAC) | Ex-CTS| Ex-Conneqt (TATA BSS)| AWS DeepRacer
Location
Bengaluru, Karnataka, India
Who is Krishna Kumar M? Overview
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Krishna Kumar M is listed as Sr. Technical Consultant-3x AWS / 3x Microsoft Certified | PMI-CAPM| PSM-1| ITILv3 Foundation| ServiceNow Admin| 3x OCI-2023-Certified Foundations Ass.| @Ex-Cisco (TAC) | Ex-CTS| Ex-Conneqt (TATA BSS)| AWS DeepRacer based in Bengaluru, Karnataka, India. AeroLeads shows a work email signal at cognizant.com and a matched LinkedIn profile for Krishna Kumar M.
Krishna Kumar M previously worked as Sr. Technical Cosultant at Cisco and Technical Project Lead at Cognizant.
Company email context
Email format at cognizant.com
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*@cognizant.com
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Profile bio
About Krishna Kumar M
As a Sr. Technical Consultant at Cisco, my focus has been on leading incident management with a commitment to ITIL-compliant processes and practicing with AWS AI / ML service projects. Our team has been instrumental in driving operational improvements, ensuring not just efficient resource planning but also bolstering the resilience and growth of the organization.In my previous role as Technical Project Lead at Cognizant, I spearheaded major incident management calls, fostering an environment where every challenge was met with decisive action and a strategic mindset. My proficiency in incident and problem management not only ensured SLA compliance but also propelled significant enhancements in resource planning and manufacturing process improvements.
8 roles
Krishna Kumar M work experience
A career timeline built from the work history available for this profile.
Technical Project Lead
- Represent the first stage of escalation for Major Incidents and accountable for end to end coordination on MIM call for P1, P2 incidents.
- Initiating and driving (Technical/Management) bridge calls towards faster and smooth restoration of outage.
- Publishing MIM Notifications to relevant stakeholders via email/tool on agreed timely manner.
- Good understanding in Incident and Problem Management area for infrastructure and application domains.
- Ensuring that all IT teams follow as per the ITIL process, SLA’s for every incident during the incident life cycle.
- Implementing robust MI management procedures and communications channels for escalations (i.e. both functional and hierarchical) during MIM call.
Jan 2019 - Nov 2021
Asst. Manager - It - Technology
Conneqt Business Solutions (Formerly Tata Business Support Services Ltd)
Deployed and monitoring system & software asset management application tool with license compliance across PAN-India, to check on the system performance & its utilization on power consumption.Project mitigation and deployment of client application software’s (CISCO Unified application - CRM tool) for system readiness at the hub center – Telecom.
Oct 2014 - Jul 2018
Sr. Tech Support
Ensure the highest level of first-call resolutionTroubleshooting for Hardware & Operating System (Windows XP, Vista & Windows 7.0/Windows 8.0) which includes POS application installation and updating to the latest build version, printer issues and updating customer information in Salesforce.com.Assist phone customers by diagnosing problems, and providing.
Apr 2014 - Sep 2014
It Consultant
Sutherland Global Services
Client-McAfee Inc. United StatesAug ’13 – Mar’14Client - DELL (P) Limited, United StatesJan’13 – Jul’13
Dec 2010 - Mar 2014
It Consultanat
Sutherland Global Services
Client-Verizon Data Services India (P) LtdSep’11 – Dec’12Client-DELL (P) Limited, United States Dec’10 – Aug’11
Dec 2010 - Mar 2014
Jul 2006 - Oct 2008
Sep 2005 - Jun 2006
FAQ
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What is Krishna Kumar M's role at their current company?
Krishna Kumar M is listed as Sr. Technical Consultant-3x AWS / 3x Microsoft Certified | PMI-CAPM| PSM-1| ITILv3 Foundation| ServiceNow Admin| 3x OCI-2023-Certified Foundations Ass.| @Ex-Cisco (TAC) | Ex-CTS| Ex-Conneqt (TATA BSS)| AWS DeepRacer.
What is Krishna Kumar M's email address?
AeroLeads has found 1 work email signal at @cognizant.com for Krishna Kumar M.
Where is Krishna Kumar M based?
Krishna Kumar M is based in Bengaluru, Karnataka, India.
What companies has Krishna Kumar M worked for?
Krishna Kumar M has worked for Cisco, Cognizant, Conneqt Business Solutions (Formerly Tata Business Support Services Ltd), Benseron Information Technologies - New Age For The Pos, and Sutherland Global Services.
How can I contact Krishna Kumar M?
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