Managed the entire operations of the Hotel DivisionAssisting in developing marketing strategies, tactics, business plans and budgetsExecuted all programs contemplated by the annual operating budgetDirected and managed all staff, ensuring maximum market penetration, focusing on appropriate ADR and occupancy mix at the hotelTrained and coordinated Health and Safety Standards for all employeesEnsured the annual business plans are met, including sales targets and expenses

As General Manager, I oversee the day to day operations of Hilton garden Inn Toronto City CentreAnalyze daily, weekly and monthly reports for each operating departmentImplement policies and procedures to maximize efficiency and profitsEnsure best guest and team member satisfactionResponsible for all business development and monitor performance

(714 Rooms/ 20 Meeting rooms) Managing day to day operations of Front Office, Guest Services, Reservations, Revenue and Yield, Housekeeping, Short term stay and Summer Residence Hotel Operations.Managing all cost and maximizing expenses, and attaining budget by increasing room sales for the unit. Providing leadership for Sales and Marketing and administering all third parties booking channels including the Chestnut Summer Residence Websites.Maintaining strong business relationship with summer hotel market residence key account holders and vendors for maximizing revenue potential.Ensuring the Rooms and Conference operations meets customer satisfactionEncouraging a safe workplace environment for all employees by providing health and safety workplace training.

560 Rooms / 70 Meeting rooms)Managed entire operations as a Business Leader of the Hotel Rooms Division and Conference Centre including Front Office, Guest Services, Reservations, Revenue, Switchboard, Movers, Housekeeping, Wellness Centre, Laundry and Janitorial. Assisted the General Manager to develop the Wellness Center, maximize sales, and oversee the general operation including the development and implementation of departmental strategies and initiatives. Assisted the Director of Hospitality in Budgeting, Forecasting room nights and providing strategies to Yield & Revenue Management.Ensured the Rooms and Conference operation meets both the client’s targets as well as the customer needs.Ensured team member satisfaction while focusing on growing revenues and maximizing the financial performance of the department. Assisted in the processes of inventory management, cost control strategies, purchases and negotiations.

Planned and developed the operations, as per Hilton brand standards, for the entire Suite Keeping department, including setting up the new suites, system operation procedures, hiring, orientation, training, Suite account reconciliation, scheduling, purchasing, budgeting, cost controlling and payroll for the brand new property. Awarded Hilton's "Star Suite Keeping Team" award with highest level of cleanliness, for Q4 '05, as well as "Star Suite Keeping Team " award for Top most improved overall cleanliness score for Q2 '07 & Q3'08.Worked as Manager on duty, resolving guest complaints, increasing the Guest Satisfaction Score through Suite Assurance Guarantee and CRM. Host for Homewood suite's "Welcome Home" reception, and "Suite Start" breakfast, interacting with guests and assuring the best guest experience.Worked with the Guest Services in attaining reservations, and supporting the sales team and guest services to provide strategies for increasing ADR and Rev Pas for Yield Management.

Designed the operations for the entire department including setting up the rooms and the hotel for the brand new property.Organized the whole department formulating the system operation procedures, hiring, orientation, training, scheduling, purchasing, budgeting, cost controlling and payroll. Implemented the standards under the guidelines as per Hilton Brand Standards. Worked as Manager on Duty, resolved Guest complaints and oversee all departments operation to increase Customer satisfaction.Oversee the in house laundry services and guest dry cleaning. Maintained record books and worked along with Chief engineer for preventive maintenance for the property.

Managed and supervised staff in the Housekeeping Dept. to ensure the quality of work and productivity is maintained. Ensured that Guests' complaints were dealt with in a professional and courteous manner. Promoted teamwork and associates morale at all times. Completion and monitoring of weekly housekeeping schedules and time cards. Implemented and monitored guidelines of operations and policies of the Housekeeping Dept. to ensure compliance. Assisted with purchasing of equipment for the hotel. Maintain record books up-to-date and prepared Duty Manager's Reports.

Conducted seminars for operational issues for high and middle level management people regarding revenue-generating methods to increase ADR and Rev. Par. Designed an open-air restaurant at the roof top (Smargaa). Responsible for food and beverage operations in all outlets, and forecasted functions & budgeting. Formulated training materials (Methods, Techniques and Types) and motivated the staff to improve the efficiency rate among them. Coordinated with the management in the staff recruitment and to evaluate the performance appraisal; Worked very closely with other department managers to control & monitor budgets. Updated the new methods in training for the whole hotel