Supports all day-to-day operations for Front Office.Keep an eye on all VIP guest inhouse and arrivalUnderstands employee positions well enough to perform duties in employees' absence.Handles employee questions and concerns.Supports all areas of the Front Office Guides daily Front Desk shift operations.Communicates performance expectations to employees in accordance with job descriptions for each position.Manages day-to-day operations, ensuring the quality, standards… Show more Supports all day-to-day operations for Front Office.Keep an eye on all VIP guest inhouse and arrivalUnderstands employee positions well enough to perform duties in employees' absence.Handles employee questions and concerns.Supports all areas of the Front Office Guides daily Front Desk shift operations.Communicates performance expectations to employees in accordance with job descriptions for each position.Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.Annual budget exercise for room division Training and development plan for all team memberHandles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.Supervises same day selling procedures to maximize room revenue and property occupancy.Provides services that are above and beyond for customer satisfaction and retention.Sets a positive example for guest relations.Empowers employees to provide excellent customer service within guidelines.Handles guest problems and complaints seeking assistance from supervisor as necessary.Interacts with guests to obtain feedback on product quality and service levels.Assists in the review of comment cards and guest satisfaction results with employees.Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.Provides feedback to individuals based on observation of service behaviors.Participates in the employee performance appraisal process. Show less

Keep track of monthly, quarterly and yearly goalsWork with management to assess and improve processes and policiesMonitor and report on revenue and cash flowUphold and enforce company policiesTrain new hiresAddress employee complaints or performance issues as neededCheck with employees regularly to determine satisfactionSchedule shiftsHelp management create the department’s budgetAddress customer issues and complaintsSchedule regular maintenance and… Show more Keep track of monthly, quarterly and yearly goalsWork with management to assess and improve processes and policiesMonitor and report on revenue and cash flowUphold and enforce company policiesTrain new hiresAddress employee complaints or performance issues as neededCheck with employees regularly to determine satisfactionSchedule shiftsHelp management create the department’s budgetAddress customer issues and complaintsSchedule regular maintenance and cleaning of facilitiesMeet regularly with upper management to stay informed on company issuesOversee security of the facility Show less