Krishna Pradeep Email & Phone Number

Darwin, Australia

Responsibility And Duties:Identifying and diagnosing issues related Windows Operating Systems, Microsoft Exchange/Outlook, Active Directory, WSUS, SCCM, Microsoft TEAMS, DHCP, DNS, TCP/IP, ADFS, VMware suite, Microsoft System Centre suite.Task and Change Management disciplines, policies, and standards in relation to ITIL v3.Working with clients to make sure network security measures are in place to protect against unauthorised access to data.Providing support for mainframe applications, Mobile Device Management and SQL related queries.Managing data backup of servers by checking backup logs and restoring files.Document and update ICT work instructions, and procedures.Good Understanding on IT Service Management concepts.Monitoring SCOM alerts and taking necessary action.Providing support and assistance in the delivery of End User support and Systems Maintenance.

Darwin City, Northern Territory, Australia

Responsibilities and Duties :NT Schools Switch Project - Replaced existing switches in the NT school’s environment with Cisco switches.Upgraded switches to latest firmware before taking to the site.Configured and installed the Cisco switches on site according to the plan.Coordinated with School ICT officer and ICT Manager whenever a downtime is required.Troubleshoot with Field technicians whenever a switch is installed at a remote site.Updated school network diagram and SCOM after every switch installation.

Colombo, Western Province, Sri Lanka

Responsibilities and Duties :Monitoring & troubleshooting problems and conflicts in Lankacom backbone and customer ends.Check International IPVPN, IPLC, FR faults of SINGTEL, BT INFONET, VISA with SLT/local customer end and the assign the issues to the relevant department.Troubleshoot and rectify issues concerning Customers’ Mail, Relay, WEB and Proxy Server, streaming links or if unable to proceed, assign the issues to other relevant Departments.Plan and support network and computing infrastructure.Documenting network and configuration and performances.Manage user accounts, permissions and securing network access and services.

Srilanka,Colombo

Responsibility And Duties:Responsible for overall IT operations of the company and effectively managed the users in their day-to-day operations and the futuristic projects/goals in order to maintain their systems effectively.User administration Managed Exchange, Active directory, and anti-virus servers.Maintained smaller database applications, including, testing and documentation.Monitored LAN/WAN and analysed unwanted traffic flowing in the network. Maintained and monitored the client’s assets and printers, and ensured they are running up to date.Updated systems as soon as new version of OS and application software packages were released.Managed all server UPS and provide reports to the management.Maintained the documents adhered with company IT policies and procedures.Maintained the IT inventory and documented on a daily basis.Convinced customers and brought awareness on change management, fail over methods and disaster recovery.