Krishna Ramkumar Email & Phone Number

Trivandrum

Co-ordinating and planning delivery across multiple different teams.Actively promoting trust and close co-operation between project team members.Design, develop and maintain a detailed work breakdown of project milestones, deliverables and tasks to be accomplished for the initiative and ensure that tasks are accomplished on time and within budgetLead and handle program risks, issues, mitigation plans and continuous improvement actionsTrack and report on budgets, timelines, progress and resource allocations as requiredCommunicate with project stakeholders and influence direction of participants to meet the overall project goals and objectivesDrive collaboration and accountability with Tower Leads, Service Managers, Global Operations personnel, and Suppliers to develop and implement infrastructure projects in a complete and timely manner consistent with business needsResponsible for initiating project reviews, as well as aggregating and coordinating project reporting information into a program level communication / report suitable for management consumption and decision making purposesSet and continually manage project expectations with leadership and other stakeholdersMonitoring the performance of individual project team memberSolid understanding of software development life cycle models.Not afraid to manage conflicts and situations that others would avoid.Excellent organizational and Multi-tasking skills.Able to adapt to a changing business environment.Experience of working in high visibility projects(SAN Storage server migration ,Agile,Waterfall and Infrastructure projects)AREAS OF EXPERTISEResource planningProject planningProject deliveryResource projectionsTask definition

Technical troubleshooting by providing support with Order Provisioning, Order cancelation, delayed orders, expedites, etc.Trouble shooting for Broadband related issues.Setting up wireless connection on Laptops and Desktops.Connectivity issues with ops Modem, Routers, Hubs and Switches.Dealing with network connectivity LAN , WAN and MAN.Checking the exchange line issues / outages / fixing appointment with the technician at UK.Highly confident communicators with excellent interactive ability.Tailors tone and communication style to the customers needs.Offered clear explanations.Culturally aware with good intercultural skills.Crafts appropriate responses to customer objections and uses strategies to repair communication.Ability to identify and respond appropriately to customers emotions.A high level of professional integrity with a tendency to do the right thing.Tenacity in dealing with complex problems.An analytical thinker, showed the ability to make decision and solve customer problems with minimal supervision.

Bachelor Of Technology (Btech), Computer Science

+2, Computer Science