Assistant General Manager
Current- Designing and implementing strategies to enhance business growth through existing and new products and customers.- Developing and executing business strategies for service lines including Secured storage services (SSS), Business process Outsourcing (BPO), Digital solution (DS) and Cloud and Data Centre Services ( CDS) in the region.- Driving organic growth across all business streams and finding opportunities for cross selling and up selling.- Ensuring operational KPIs for operations, quality, and customer service teams are achieved through strict adherence to operations processes and continuous monitoring of services delivery and customer satisfaction index.-Spearheading innovative solutions for cost optimisation, expansion, resource reallocation, and technological advancement.- Maintaining or reducing operational costs through improvements in quality and process.