• Overseeing the Front Office and Housekeeping department with managing 3 GSA staff and 3 Housekeeping staff• Managing Daily Sales of the Hotel and reporting all the sales to owner’s and General Manager.• Conduct training for Front Office and Housekeeping staff according to SOP’s.• Handling of guest complaint and log in Duty Manager Log for service recovery..• In charge of Reservation Department and handle all booking channel from GIT, OTA and FIT.• Doing Sales calls for Local market in Peninsular Malaysia and also for Singapore market.• Handling contract rates for tour agents and also corporate client.• Doing Telemarketing with exiting client and maintain good relationship with client.• Finding new potential Travel agent and updates current market awareness to General Manager to maximization of room sales.• Handle all Online Travel Agents including the rates and also allotment of the hotel rooms.• Will be responsible for timely documentation and the discipline of the staff members in accordance with progressive discipline procedures outlined in Human Resource Policy & Procedure Guide• Follow up on maintenance issues of the entire hotel and report to General Manager.• Conduct monthly walk through with Hotel Manager to highlight maintenance issue.• Reviewing the hotel reservation for the day and the week to ensure that everything is booked correctly and efficiently for revenue maximization.• Reading through the many essentials e-mails that deal room reservation, groups, Online Travel Agents and VIP’s. Also, replying to guest, vendor, sales and colleague emails.• Great and welcoming VIP’s and Cooperate guest arrival.• Verify individual Front Office staff has complete and accurate financial report at the end of shift before sending to Accounts Department.• Updating and maintaining the Hotel On IT system from preventing server break down.• Taking care of Hotel safety working environment.

• Overseeing the Front Office department with managing 3 GSA staff.• Managing Daily Sales of the Hotel and reporting all the sales to owner’s and General Manager.• Updating & creating new Front Office SOP.• Conduct training for Front Office staff according to SOP’s.• Handling of guest complaint and log in Duty Manager Log for service recovery.• To ensure Night Audit been done correctly by GSA before handover to Accounts and General Managers.• In charge of Reservation Department during Reservation Manager on leave.• Follow up any pending payment from Tour Agent Company and updates in the systems.• Will be responsible for timely documentation and the discipline of the staff members in accordance with progressive discipline procedures outlined in Human Resource Policy & Procedure Guide• Dealing with all staff’s misconduct and/or irresponsibility.• Ensure that all welcome packs are prepared for new colleagues• Follow up on maintenance issues of the entire hotel and report to Hotel Manager• Conduct monthly walk through with Hotel Manager to highlight maintenance issue.• Reviewing the hotel reservation for the day and the week to ensure that everything is booked correctly and efficiently for revenue maximization.• Reading through the many essentials e-mails that deal room reservation, groups, Online Travel Agents and VIP’s. Also, replying to guest, vendor, sales and colleague emails.• Great and welcoming VIP’s and Cooperate guest arrival.• Verify individual Front Office staff has complete and accurate financial report at the end of shift before sending to Accounts Department.• Updating and maintaining the Hotel On IT system from preventing server break down.• Taking care of Hotel safety working environment.

• Overseeing of Spa Reception and Retails, Male and Female Relaxation Rooms, Male and Female Changing Rooms, Heat and Water Experiences, Linen Room, Preparation Room, Swimming pool, Gymnasium and Offices• Maintaining SOP document, ISO document, FHLSS document & Maintenance of the Spa & Health Club that to make sure all the documents are meet the requirement of the SIRIM for continuously certified by SIRIM. All the updates will be reported to Health & Safety Manager and Resident Manager• Written the spa journey and spa management for the spa ISO policies. • Department trainer for the Spa & Health Club staff and maintaining all the training document of the department by reporting to Learning & Development department• Taking care of Spa & Health Club safety working environment and also safety of handling chemical in Spa & Health Club. • Ensure that each new staff member have been trained in all of the training modules.• Conduct evaluation of new staff to Human Recourses for staff confirming.• Dealing with dissatisfied or disgruntled guests• Ensure that mistakes are corrected and coach the staff member on the procedures that were performed correctly and those that were performed incorrectly• Reviewing the spa reservation for the day and the week to ensure that everything is booked correctly and efficiently for revenue maximization.• Creating an effective schedule that meets the needs of the spa as well as works around the hours of the colleague’s availability. Verify accuracy of input in Spa Soft and room assignments• Ensuring all therapists are being booked in the correct room. Ensuring that the treatment rooms are used to the maximum potential• Will be responsible for timely documentation and the discipline of the staff members in accordance with progressive discipline procedures outlined in Human Resource Policy & Procedure Guide• Conduct monthly walk through with chief engineer & Resident Manager to highlight maintenance issue.

• 6 month training in all Room Division departments includes 3½ month at Front office departments as Guest Service Agent, Guest Relation Officer, Club Guest Relation Officer, Concierge, Bell Service, Operator and Business Centre Secretary. 1 month at Laundry department as Valet Service, Washer, Linen & Uniform Attendant. 1 month at Housekeeping department as Room Maid, Public Attendant, Desk Clerk & Florist department. 15 days at Security department as Security Officer. • Learn and understand all the Room Division functional to provide top Guest service.• Gain more Knowledge to provide Guest service to their needs.• Learn how each Room Division communicates to serve Guest better.• Learn how to handle guest complaint in each department and also how to handle challenges facing towards provide good guest service.

• Delivering service to guest• Taking care of bar section include cashiering, stock counting, ordering new stock.• Doing inventory end of shift and report daily sales to manager.• Planning and give new ideas to improve our mission to be serve beverage in 3minutes based on our policies standard.• Doing closing of account and handling cash flow of restaurant and summit to account department by end of shift.

• Delivering service to guest.• Doing inventory for beverages on daily basis.• Doing cashiering and account closing by end of shift.• Making ordering for food and beverages through using Fidelio system. (system to purchase stock through material management of hotel.) • Doing sales report by end of shift and summit to Manager.