Certified SAFe® Product Owner/Product manager (SAFe PO/PM), Certified Scrum Product Owner (CSPO) with total 14 years’ experience in ServiceNow in various roles such as Support Admin , Business Analyst, Product Owner. I have a Strong knowledge of main ITIL processes such as Incident, Problem, Change, Service Request and Knowledge Management processes. Acting as customer advocate and engaging with shared services operational teams and Engineers align with the product VisionCommunicating effectively , building strong working relationships with vendors and stakeholders alike, contagious positive attitude and great work ethics define my personality.• Creating roadmap for the ServiceNow that aligns with the company’s long-term goals and objectives.• Gathering requirements from stakeholders and prioritizing them based on their value and impact, allowing the development teams to focus on creating maximum value• Managing Stakeholders expectations, ensuring they are aware of the capabilities and limitations too. • Play a crucial role in ensuring a successful SAFe implementation and adoption• Facilitating and leading SAFe events such as PI Planning, backlog grooming.• Collaboration with UX teams for better design and ideation• Being adaptable, flexible and responsive to changing business needs and quickly pivot and adjust approach as new requirements become available and collaborate with the scrum teams to deliver value• Experience of working with clients at Investment Banking sectors and Healthcare sector.