Krishna Thapa Email & Phone Number

Australia

• Providing excellent technical support and assistance to clients through various communication channels like phone, email, in-person, remote support and through the ticketing system.• Performing computer, phone and printer setup including driver updates, and installation of software and applications for the customers using Group Policy Management.• Troubleshooting various Windows issues related to slow computer performance, password recovery, software problems, licensing, BSOD errors, backups, updates, upgrades, monitors, and docking stations.• Performing basic administration tasks like user creation, password reset, and enabling/disabling accounts using the active directory on Windows Server 2019 and 2022.• Performing basic administration tasks like user creation, assigning licenses and roles, creating groups, overseeing shared mailboxes, mailbox delegation and mail forwarding in the MS 365 admin portal.• Creating and managing Microsoft accounts on Outlook, including signature assignment, automatic reply setup, new profile creation, archiving and PST backup file creation.• Implementing multi-factor and self-service password reset in Azure Active Directory and enhancing security and user authentication processes. Registering devices to Intune using the company portal app, Entra-ID login and autopilot. Also, wiping, retiring and deleting devices from Intune whenever necessary.• Using remote support tools including TeamViewer, Remote Desktop, Zoom, and MS Teams to carry out efficient problem resolution.• Collecting relevant information and following troubleshooting procedures before escalating issues ensuring SLA is met. Maintaining communication with relevant customers and team members regarding escalated issues and their status updates.

Sydney, New South Wales, Australia

Providing information, resolving inquiries, and offering assistance regarding products, orders, returns, and general inquiries. Managing orders, tracking shipments, and ensuring timely delivery to customers.Addressing and resolving customer complaints, concerns, and escalations effectively and courteously.Maintaining in-depth knowledge about the company's products/services to guide customers appropriately.Engaging with customers via various channels (phone, email, chat, in-person) while maintaining a professional and friendly demeanor.Keeping records of customer interactions, transactions, comments, and complaints for future reference and analysis.Identifying opportunities to suggest additional products/services to customers. Gathering customer feedback and conveying it to the relevant departments for improvement. Following company policies, procedures, and guidelines while assisting customers.Collaborating with other departments (such as sales, inventory, and marketing) to ensure seamless customer experiences.These responsibilities might vary based on the specific needs and structure of the retail company.

Master'S Degree, Information Technology

Professional Year

Bachelor Of Electronics & Communication Engineering, Electrical And Electronics Engineering